ISSRRN0001446 - Infra Tech Support Practitioner Copy 04

Accenture; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture is seeking a candidate for an entry-level Service Desk role. You will participate in team discussions, act as a subject matter expert, and help provide thoughtful solutions to work-related challenges.

You will ensure production systems are available and per SLAs, drive incident resolution, and communicate clearly throughout the process. The role emphasizes restoration of service, disaster recovery, and data retention practices.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 1 year of experience in related skills.
• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.

Responsibilities

• Ensure production systems are available and operating per defined SLAs.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate restoration of service to production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with policies and standards.

Skills

Service Desk Management

Service Desk Voice Support

Problem solving

Communication

Analytical thinking

Customer service

Adaptability

Education

Bachelor’s degree

Job description

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. We look forward to welcoming your enthusiasm and fresh perspective. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies and standards. HERE’S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Beginner proficiency in Service Desk Voice Support. A minimum of 1 of experience in relevant related skills. Bachelor’s Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Beginner communication skills. Intermediate analytical thinking. Beginner customer service orientation. Intermediate adaptability.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.