ISSRRN0001607- Infra Tech Support Practitioner Copy 03

Accenture; Gurugram District; On-site; INR 300,000 - 520,000; Full time

Job summary

Accenture is hiring for a role focused on Service Desk Management and production support. The candidate will develop expertise, participate in problem solving discussions, and ensure systems meet SLAs while driving incident resolution and disaster recovery planning.

Qualifications include a Bachelor's degree and beginner to intermediate proficiency in service desk tasks, problem solving, communication, and customer service. Prior experience is advantageous in related fields.

Qualifications

• Beginner proficiency in Service Desk Management.
• Intermediate proficiency in problem solving.
• Beginner proficiency in communication skills.
• Intermediate proficiency in customer service.
• Beginner proficiency in incident management.
• Intermediate proficiency in process improvement.

Responsibilities

• Ensure production systems are available and operating per defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate restoration of service to production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Problem Solving

Communication Skills

Customer Service

Incident Management

Process Improvement

Education

Bachelor's Degree in relevant field

Job description

Job Description:

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. We invite you to join us in this exciting journey of growth and contribution.Ensure production systems are available and operating according to defined service level agreements.Drive incident and outage resolution and maintain clear communication throughout the process.Facilitate the restoration of service to the production environment efficiently and effectively.Establish disaster recovery procedures to safeguard operational continuity.Maintain data retention practices in alignment with organizational standards.

HERES WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelors Degree in relevant field of studies.
• BONUS POINTS IF YOU HAVE:
• Intermediate proficiency in problem solving.
• Beginner proficiency in communication skills.
• Intermediate proficiency in customer service.
• Beginner proficiency in incident management.
• Intermediate proficiency in process improvement.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.