RR-0405599 - Associate Manager Infrastructure Services

dxctechnology; Zone 7 Ambattur; On-site; INR 900,000 - 1,300,000; Full time

Job summary

DXC Technology is seeking a seasoned Hardware Asset Manager to own end-to-end asset lifecycle from procurement to disposal across the organization. You will maintain comprehensive asset records, ensure data accuracy, and support billing and audits.

You will collaborate with procurement, finance, and IT teams to optimize asset utilization, manage stock levels, and enforce SLAs. Strong experience in HAM, ITIL, and ServiceNow is essential.

Qualifications

• 8+ years of experience in Hardware Asset Management (HAM)
• Strong understanding of hardware asset lifecycle management
• Experience with asset management tools (e.g., ServiceNow)
• Advanced Excel skills (pivot tables, lookups, reporting)
• Familiarity with ITIL processes (Incident, Change, Problem Management)
• Excellent communication and stakeholder management skills

Responsibilities

• End-to-end HAM lifecycle ownership from procurement to disposal
• Maintain asset records including purchase, lease, warranty, and maintenance
• Reconcile data across multiple sources for high accuracy
• Monitor stock levels and support procurement/redeployment decisions
• Track asset movements across users and locations
• Generate hardware asset reports and support monthly billing
• Validate billing data and resolve discrepancies with finance
• Ensure coverage under warranties and maintenance contracts
• Collaborate with procurement, field services, infrastructure, and vendors
• Maintain SLA adherence for asset-related service requests
• Drive process improvements and cost optimization
• Support incidents, problems, and changes related to hardware assets
• Mentor team members on asset management processes

Skills

HAM lifecycle

ServiceNow

Advanced Excel

ITIL processes

Stakeholder management

Data reconciliation

Strong communication

Tools

ServiceNow

Job description

Job Description:

Key Responsibilities

• Manage end-to-end hardware asset lifecycle (procurement to disposal) and ensure all assets are accurately maintained in the asset repository
• Maintain complete asset records including purchase, lease, warranty, and maintenance details
• Ensure high data accuracy and completeness (AAC) through regular reconciliation across multiple data sources
• Monitor and manage stock levels, including analysis for procurement, redeployment, and disposal
• Track asset movements across users, locations, and stockrooms to ensure optimal utilization
• Generate hardware asset reports (inventory, utilization, lifecycle, stock status) and support monthly billing (ON/OFF reporting)
• Validate billing data and resolve discrepancies with finance and stakeholders
• Ensure all assets are covered under valid warranty and maintenance contracts and support audit compliance
• Collaborate with internal teams (procurement, field services, infrastructure, finance) and vendors
• Ensure SLA adherence for asset-related service requests (IMACD)
• Participate in governance discussions and ensure SOW deliverables are met
• Drive process improvements, cost optimization, and asset efficiency initiatives
• Support incident, problem, and change management related to hardware assets
• Mentor team members and ensure adherence to asset management processes

Skills & Experience

• 8+ years of overall experience with 3–5 years in Hardware Asset Management (HAM)
• Strong understanding of hardware asset lifecycle management
• Experience with asset management tools (e.g., ServiceNow or similar platforms)
• Advanced Microsoft Excel skills (pivot tables, lookups, reporting)
• Strong analytical and data reconciliation capabilities
• Familiarity with ITIL processes (Incident, Change, Problem Management)
• Excellent communication and stakeholder management skills

Preferred Qualifications

• IAITAM certifications (CHAMP, CSAM, CITAM)
• Lean Six Sigma certification
• Experience in enterprise/global asset management environments

Key Success Factors

• Strong ownership and accountability for asset data accuracy
• High attention to detail and governance mindset
• Ability to drive hardware optimization and cost efficiency
• Proactive issue resolution and continuous improvement approach
• Strong collaboration and customer engagement skills

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.