Risk Intelligence Operations Analyst

Optum; Gurugram District; Vor Ort; INR 900.000 - 1.400.000; Vollzeit

Zusammenfassung

UnitedHealth Group is hiring for an Intelligence Operations Analyst to monitor and assess global security events in real-time from the Global Intelligence Operations Center. You will focus on incidents that could impact personnel, assets, or operations and produce timely updates for decision-makers.

duties include real-time OSINT gathering, triage of alerts, and drafting incident notifications while maintaining logs and coordinating with ESOC/CSOC teams.

Qualifikationen

• 1+ years of experience in security operations center, intelligence, emergency management, international relations, or related field
• Familiarity with OSINT sources, social media monitoring and situational awareness tools
• Proficiency with Microsoft Office applications
• Ability to review large volumes of information and extract actionable details
• Strong written communication to summarize fast-moving situations
• Capable of remaining calm and focused in high-tempo environments

Aufgaben

• Conduct real-time, all-source monitoring of global security events using OSINT, traditional media, and social platforms
• Triage alerts and identify information relevant to employees, facilities, or major corporate activities
• Provide initial situational awareness and context for security incidents
• Draft and share incident notifications and updates per procedures
• Maintain logs of incidents and actions for continuity and review
• Collaborate with ESOC, CSOC, and other stakeholders to share information
• Support 24/7/365 coverage, including nights and weekends

Jobbeschreibung

Improve the lives of others while Caring. Connecting. Growing together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Intelligence Operations Analyst provides real-time monitoring and situational awareness within the Global Intelligence Operations (GIO) - Intelligence Operations Center (IOC), focusing on emerging incidents and security developments that could impact company personnel, assets, operations, or major activities.

Operating under established procedures and escalation protocols, the analyst tracks a range of hazards, including crime, civil unrest, terrorism, environmental threats, and public safety events, to deliver timely situational awareness, initial assessments, and reporting that support operational decision-making during routine and crisis situations.

This role supports senior intelligence professionals by ensuring accurate, current information is available for effective incident management and organizational continuity.

Primary Responsibilities

• Conduct continuous, real-time, all-source monitoring of global security events using open-source intelligence (OSINT), traditional media, and social media platforms to identify incidents and emerging risks with potential company impact
• Triage incoming information and alerts, identifying relevant and actionable details affecting employees, facilities, operations, executive travel, or major corporate activities
• Provide initial situational awareness and preliminary operational context for security incidents, including natural disasters, civil unrest, terrorism, criminal activity, active assailant events, and other disruptive threats
• Draft and disseminate timely incident notifications, flash alerts, and situational updates in accordance with established ESOC, CSOC, and Corporate Security procedures
• Maintain heightened monitoring during elevated threat periods, ensuring consistent information escalation on events impacting employee safety, assets, or operational continuity
• Assist senior analysts with information collection, research, and data aggregation in support of incident response, trend tracking, special projects, or deeper analytical products
• Accurately capture and maintain incident logs, alerts, and actions taken during shifts in accordance with established documentation standards to support continuity and after action review
• Collaborate with ESOC personnel, Corporate Security partners, and cross-functional stakeholders to ensure consistent situational awareness and information sharing
• Support rotational shift coverage, including nights, weekends, and holidays, to ensure uninterrupted 24/7/365 global monitoring coverage
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications

• 1+ years of experience in a security operations center, intelligence, emergency management, international relations, or a related field; relevant academic experience or internships may be considered
• Basic familiarity with OSINT sources, social media monitoring, and situational awareness tools
• Proficiency with standard office productivity tools (e.g., Microsoft Office applications)
• Demonstrated ability to rapidly review large volumes of information and identify relevant, time-sensitive, and actionable details
• Demonstrated solid written communication skills with the ability to summarize complex, fast-moving situations clearly and concisely
• Demonstrated ability to remain calm, focused, and detail-oriented in high-tempo or high-stress operational environments
• Demonstrated solid organizational skills with the ability to manage multiple tasks and competing priorities simultaneously
• Ability to work effectively within a rotational, shift-based schedule supporting 24/7 operations

Preferred Qualifications

• Demonstrated situational awareness and attention to detail
• Demonstrated operational discipline and adherence to defined procedures
• Demonstrated analytical thinking within established guidelines
• Demonstrated clear and concise written communication
• Demonstrated professional adaptability in a fast-paced operational environment
• Proven problem solving and sound judgment within defined authority
• Proven organization, prioritization, and task management skills
• Proven team collaboration and information sharing

Working Conditions

• In-person role based within the Country Security Operations Center (CSOC)
  • Shift based schedule supporting 24/7/365 operational coverage, including nights and weekends
  • Dayside, follow the sun shift schedule supporting operational coverage 7 days a week, including weekends
• Fast-paced, operationally focused environment supporting continuous security monitoring

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.