Revenue Systems Administrator

Unloq; Delhi; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Unloq in Delhi is seeking a Revenue Systems Administrator to own Salesforce and Account Engagement (Pardot) within the revenue technology stack.

You will translate business requirements into scalable solutions, automate processes, maintain data quality and train users across Sales, Marketing, Operations and Product. The role involves building flows, managing users and permissions, and collaborating on integrations to improve efficiency.

Qualifications

• 4+ years of hands-on Salesforce administration experience.
• Practical experience with Account Engagement (Pardot), including automation and campaigns.
• Strong understanding of Salesforce data structures, automation, security and best practices.
• Experience building Salesforce Flows and automations.
• Experience managing Salesforce users, permissions and access.
• Knowledge of CRM data quality and governance.
• Experience troubleshooting integrations and system issues.
• Familiarity with APIs, webhooks or integration platforms like Zapier.
• HTML/CSS experience for Pardot emails and landing pages.
• Experience with Agile/Scrum and marketing attribution tools.

Responsibilities

• Administer and configure Salesforce Sales Cloud and Service Cloud.
• Build and maintain Flows, validation rules, automations, and custom fields.
• Manage users, permissions, roles and access per security model.
• Maintain data quality, governance and system integrity.
• Build reports and dashboards for Sales, Marketing, Operations and leadership.
• Troubleshoot issues, identify root causes and implement sustainable solutions.
• Support releases, testing and deployment of new functionality.
• Manage Pardot across marketing and sales processes, including Engagement Studio and campaigns.
• Create forms, landing pages and email templates; synchronize with Salesforce.
• Support integrations between Salesforce and external systems; troubleshoot data sync.

Skills

Salesforce administration

CRM data governance

Analytical thinking

Stakeholder management

Agile/Scrum experience

Problem-solving

Independent work

Tools

Salesforce

Pardot (Account Engagement)

Zapier

Slack

Lusha

APIs / webhooks

HTML/CSS for Pardot emails

Job description

We are looking for a proactive and technically capable Revenue Systems Administrator to join our growing Revenue Systems team.

This is a hands-on role focused on Salesforce and Account Engagement (Pardot), with responsibility for supporting the wider revenue technology stack. You will work closely with Sales, Marketing, Operations, Product and Technology to improve systems, automate processes, maintain data quality and ensure our teams have the tools they need to operate effectively.

You will be responsible for taking business requirements, translating them into scalable system solutions, implementing and testing changes, troubleshooting issues and supporting users across the business.

Key Responsibilities

• Administer and configure Salesforce Sales Cloud and Service Cloud.
• Build and maintain Flows, validation rules, automations, custom fields, objects, page layouts and record types.
• Manage users, permissions, roles and access in line with our security model.
• Maintain data quality, governance and system integrity.
• Build reports and dashboards for Sales, Marketing, Operations and leadership.
• Troubleshoot issues, identify root causes and implement sustainable solutions.
• Support releases, testing and deployment of new functionality.

Account Engagement (Pardot)

• Manage and develop Account Engagement (Pardot) across marketing and sales processes.
• Build automation rules, Engagement Studio programmes, segmentation lists and scoring models.
• Create and maintain forms, landing pages and email templates.
• Manage lead lifecycle processes and Salesforce synchronisation.
• Ensure accurate campaign tracking, attribution and reporting.
• Support Marketing with campaign execution and best practice.
• Support the wider revenue technology stack, including tools such as Slack, Zapier, Lusha and other sales and marketing platforms.
• Support integrations between Salesforce and external systems, including troubleshooting API and data synchronisation issues.
• Identify opportunities to automate manual processes and improve system efficiency.
• Support the implementation and ongoing management of new revenue technology.
• Work with developers and technical teams on integrations and system improvements.

Stakeholder Support & Process Improvement

• Provide day-to-day support and training to Salesforce and revenue systems users.
• Create clear documentation, processes and training materials.
• Identify inefficient or manual processes and recommend improvements.
• Participate in sprint planning, testing and release activities.
• Take ownership of issues from initial investigation through to resolution.

What We're Looking For

• 4+ years of hands-on Salesforce administration experience.
• Practical experience with Account Engagement (Pardot), including automation, segmentation, Engagement Studio and campaign execution.
• Strong understanding of Salesforce data structures, automation, security and best practice.
• Experience building Salesforce Flows and automations.
• Experience managing Salesforce users, permissions and access.
• Strong understanding of CRM data quality and governance.
• Experience troubleshooting integrations and system issues.
• Strong analytical, problem-solving and stakeholder management skills.
• Ability to work independently, manage competing priorities and take ownership.
• Comfortable working in a fast-paced environment where priorities can change.
• Account Engagement Specialist certification.
• Experience with APIs, webhooks or integration platforms such as Zapier.
• HTML/CSS experience for Pardot emails and landing pages.
• Experience with Salesforce deployment and release processes.
• Experience with Agile/Scrum methodologies.
• Experience with marketing attribution and revenue analytics.
• Experience with data enrichment and sales technology platforms.

About You

You are curious, organised and technically minded. You enjoy understanding how systems work, solving problems and finding ways to make processes more efficient. You can communicate effectively with both technical and non-technical stakeholders and are comfortable challenging requirements where there is a better or more scalable solution.

Most importantly, you take ownership. You don't just fix the immediate problem; you look at why it happened and how we can prevent it happening again.