Returnship - Us Mortgage

Cognizant; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Cognizant is seeking a Subject Matter Expert in loan originations to support underwriting decisions in a night shift, on-site in Chennai, ensuring regulatory compliance and high quality service for global stakeholders.

The role involves reviewing first-level processing, handling complex transactions, coordinating with clients and investors for audits, performing quality checks, and contributing to process improvements under FNMA/FHLMC guidelines.

Qualifications

• 5–6 years of US mortgage underwriting experience.
• Knowledge of FNMA/FHLMC guidelines.
• Understanding of risk assessment and compliance.

Responsibilities

• Review first level processing and handle complex transactions.
• Coordinate with investors for audits and regulatory requirements.
• Perform quality checks and root cause analysis on errors to ensure accuracy.
• Provide SME guidance and document process changes.
• Collate data for reporting and support process improvements.

Skills

US mortgage underwriting

FNMA FHLMC guidelines

Regulatory compliance

Risk assessment

Customer service

Education

BE/B.Tech/MCA

Tools

Black Knight

Pyramid

Job description

Job Summary

Serve as a subject matter expert in loan originations to support underwriting decisions in a night shift work from office model while ensuring high accuracy regulatory compliance and consistent service quality for global stakeholders.

Responsibilities

• Graduate exclusion of BE B.Tech MCA .This role revies first level processing handles complex process steps transactions and resolve queries complaints with customers clients in related domain area as per the SOP independently and refers to supervisor typically for specific interventions exceptions Business Customer Interacts with Client customer to maintain accuracy and efficiency
• 5 to 6 Year of US mortgage Underwriting experience
• Proficient in FNMA FHLMC guidelines
• Knowledge and understanding of Risk assessment
• Has knowledge of compliance and audit functions
• Resolves customer queries and requests
• Provides clarifications & updates on project & processes to the stakeholders
• Can co ordinate with investors for any kind of audits or regulatory requirements
• Experience working in Black Knight Loss Mitigation System Pyramid etc. Will be added advantage
• Keeps the stakeholders informed on meeting process deliverables
• Collates data for reporting.
• Project Process Acts as an SME for the team to Identify & resolve issues and document all process changes
• Monitor & review first level processing
• Process complex Transactions
• Handle first level escalations from client
• Perform quality checks or audits and Root cause analysis on errors to ensure error free processing
• Provides analytical reports
• Contribute to process improvement initiatives
• Identify and report process changes
• Adhere to the mandatory industry regulation and compliance requirements for the given process
• Review and audit adherence of the team
• Knowledge Management Perform knowledge sharing
• Update Process documentation user manuals as appropriate for the process
• Participate in knowledge transfer
• People Team Management Adhere to org hygiene and compliance needs in terms of
• Personal Utilization & Time sheet submission
• Personal and new hire Assimilation
• Attendance
• Team Initiatives
• Provides appropriate floor support as an SME and feedback to team
• Has functional responsibility of the process in the absence of TL.
• Manage break schedule transport logistics for the team in the absence of the supervisor

Certifications Required

• Preferred certifications include MS Excel specialist certification or equivalent data analysis credential relevant to financial operations.