Retail Solution Architect

Absolutelabs; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Absolutelabs is seeking a dynamic Senior Consultant / Business Analyst with 10+ years of experience in Retail to lead end-to-end project execution from discovery to delivery.

The role bridges business and technical teams, requiring domain knowledge, functional expertise, stakeholder management, and platform configuration skills. You will guide workshops, map AS-IS to TO-BE processes, and ensure high-quality client-ready outputs.

Qualifications

• 10+ years of experience as Senior Consultant/Business Analyst in Retail or Hospitality.
• Experience in process mapping, requirements engineering, solution design, and stakeholder management.
• Strong written and verbal communication with senior client stakeholders.
• Experience in agile or hybrid project delivery.

Responsibilities

• Lead discovery phases by organizing workshops and capturing outcomes.
• Analyse AS-IS landscape and design TO-BE processes to improve efficiency.
• Translate business needs into functional and technical requirements.
• Configure and manage applications based on project requirements.
• Maintain regular communication with stakeholders on progress and risks.
• Deliver high-quality outputs on schedule and client-ready.

Skills

Stakeholder management

Requirements engineering

Process mapping

Workshop facilitation

Data analysis

Retail domain knowledge

Tools

CRM

ERP

POS

Job description

Role Summary:

We are looking for a dynamic and detail-oriented Senior Consultant / Business Analyst with 10 + years experience of working in Retail sectors.

The ideal candidate will play a key role in end-to-end project execution from discovery and process design to delivery while bridging the gap between business and technical teams. This role requires a mix of domain knowledge, functional expertise, technical understanding, stakeholder management, and platform configuration skills.

Role & responsibilities

• Lead project discovery phases by organizing & facilitating workshops, capturing key outcomes, and maintaining discovery logs, while proactively learning relevant functional and technical concepts prior to kick-off.


• Analyse clients current (AS-IS”) landscape and design optimised future-state (”TO-BE”) processes that improve efficiency and user experience.


• Translate business needs into actionable functional and technical requirements, ensuring alignment between client stakeholders, solution architects, and development teams.


• Ability to quickly learn new platforms / technologies to fulfil project needs


• Conduct in-depth technical and functional analysis to identify optimal solutions, resolve issues, and drive innovation opportunities.


• Deliver high-quality project outputs on schedule, ensuring all deliverables are peer-reviewed and client-ready.


• Maintain clear, regular communication with internal and client stakeholders on project progress, risks, and overall health, while escalating challenges when necessary.


• Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and adapting communication to different audiences.


• Configure and manage applications based on project requirements, including system setup, workflow configuration, and integration support.


• Analyse data to support requirements gathering, validate designs, aid testing efforts, and monitor production performance.


• Support pre-sales activities including organisational impact assessments, and solutioning discussions, drawing on experience to help influence decisions.

Preferred candidate profile

• Minimum of 10+years’ experience as a Senior Consultant / Business Analyst working with Retail or Hospitality clients


• Familiarity with industry standard cross-functional business processes


• Proven experience in process mapping, requirements engineering, solution design, and stakeholder management.


• Strong written and verbal communication skills, with experience of managing senior client stakeholders


• Experience working in agile or hybrid project delivery environments.


• Familiarity with typical types of applications used in Retail or Hospitality sectors such as CRM, ERP, POS, OMS, eCommerce, Client Eling, Loyalty, PIM/PLM, Booking/Reservation, Data/Analytics & Integration etc.


• Experience of leading or managing a team