Retail Sales Executive

Lenskart; Solan; On-site; INR 150,000 - 230,000; Full time

Job summary

Lenskart is seeking a Sales Associate in Solan, Himachal Pradesh. The role focuses on delivering excellent customer experiences, guiding customers toward the right products, and driving store revenue. You will handle stock checks, POS transactions, and ensure a high standard of store presentation.

Ideal candidates have 12th pass, with graduates preferred, and must be adept at building rapport, listening, and adapting to a fast-changing retail environment.

Qualifications

• Minimum qualification is 12th pass; graduates preferred.
• Strong customer focus and communication skills are required.
• Ability to understand unstated customer needs and offer solutions.
• Capable of multitasking and organizing tasks by priority.
• Comfort with basic POS transactions and store procedures.

Responsibilities

• Greet walk-in customers and guide them to relevant services.
• Present optimal product selections based on customer input.
• Achieve sales targets and adhere to SOPs diligently.
• Coordinate product pickup with warehouse and verify lens fit.
• Maintain store hygiene, display standards, and equipment security.

Skills

Customer focus

Communication

Problem solving

Multitasking

Education

12th pass

Graduates preferred

Tools

POS system

Job description

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate

Customer focus

Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up. He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers. He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively. He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has.

Product recommendation

With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales. He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions.

Achieving sales targets & SOP adherence

Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently. Post making the sale, he/she is responsible for coordinating with the customer for product pick up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly. He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store.

Personal attributes & competencies

Minimum qualification: 12th pass; Graduates preferred

Ability to build rapport and trusting relationships

Ability to understand unstated needs of the customer and offer solutions

Clear articulation and active listening skills

Ability to adapt to changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation

Ability to multitask and organize activities based on priority