Retail Sales Executive

Lenskart; Raigarh; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Raigarh invites a Sales Associate to deliver exceptional in-store customer service, guide customers through frame and lens choices, and promote the free eye check-up. You will represent the brand with a friendly approach and help drive store revenue by meeting customer needs.

Responsibilities include greeting walk-ins, handling POS transactions, maintaining floor standards, coordinating with the warehouse for pick-up, and ensuring customer satisfaction throughout the shopping

Qualifications

• 12th pass; graduates preferred as stated in qualifications.
• Ability to build rapport and trusting relationships.
• Excellent communication and active listening skills.
• Ability to understand unstated customer needs and offer solutions.
• Willingness to adapt to changing environment and learn.
• Proactive ownership of tasks with focus on results and customers.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Greet and welcome walk-in customers and guide them toward the clinic, promoting the free eye check-up.
• Maintain stock levels and store floor standards; ensure best shopping experience.
• Understand POS system to process transactions accurately.
• Focus on customer satisfaction and resolve concerns.
• Present optimal product selections based on information from the Optometrist and customer.
• Identify unstated needs, ask relevant questions, and pitch solutions at the right time.
• Achieve assigned sales targets, eye-test conversions, and SOP adherence.
• Coordinate with warehouse for product pick-up and verify lenses before handover; handle returns by understanding reasons.

Skills

Rapport building

Active listening

Needs assessment

Clear articulation

Adaptability

Multitasking

Customer orientation

Task ownership

Priority organization

Learning mindset

Education

12th pass

Graduates preferred

Tools

POS system

Job description

Title - Sales Associate
Reporting to Store Manager
Skip Level Areas Operations Manager

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities Area

• Activities expected to be performed by a Lenskart Sales Associate
• Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up
• He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively
• Customer focus
• He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has
• With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales
• He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions

Product recommendation

• Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently
• Post making the sale, he/she is responsible for coordinating with the customer for product pick- up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage

Achieving sales targets & SOP adherence

• He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly
• He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification

• 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear articulation and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority