Retail Sales Executive

Lenskart; Mumbai Suburban; On-site; INR 180,000 - 300,000; Full time

Job summary

Lenskart is seeking a Sales Associate to deliver high-standard customer experiences in-store and drive revenue. You will greet customers, guide them to the clinic for eye checks, manage stock and POS transactions, and ensure a smooth handover of products after sale.

The role emphasizes understanding customer needs, building rapport, and meeting sales targets while maintaining store hygiene and proper SOP adherence at the Mumbai suburban location.

Qualifications

• 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear articulation and active listening skills.
• Ability to adapt to changing environment and openness to learn.
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up.
• Perform stock takes, maintain store standards, and other day-to-day tasks to deliver the best shopping experience.
• Understand the POS system to ensure transactions are processed effectively.
• Focus on customer satisfaction and resolve customer concerns beyond expectations.
• Present optimal product selections based on information from the Optometrist and customer.
• Understand unstated customer needs, ask relevant questions, and time pitches for recommendations.
• Achieve assigned sales targets, eye-test conversion, and manage returns; coordinate with warehouse for pick-up and verify lenses before handover.

Skills

Customer service

Sales skills

POS systems

Communication

Education

12th pass

Graduates preferred

Tools

POS software

Job description

Title - Sales Associate
Reporting to Store Manager
Skip Level Areas Operations Manager

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities Area

• Activities expected to be performed by a Lenskart Sales Associate
• Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up
• He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively
• Customer focus
• He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has
• With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales
• He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions

Product recommendation

• Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently
• Post making the sale, he/she is responsible for coordinating with the customer for product pick- up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage

Achieving sales targets & SOP adherence

• He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly
• He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification

• 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear articulation and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority