Retail Sales Executive

Lenskart; Alappuzha; On-site; INR 150,000 - 230,000; Full time

Job summary

Lenskart in Kerala, Alappuzha invites a Sales Associate to deliver exceptional customer experiences in-store, guide customers through frames and lenses, and promote eye care services.

You will greet customers, process transactions on the POS, maintain display standards, meet sales targets, and coordinate product pickup with the warehouse, while upholding SOPs.

Join our team to contribute to a high-energy store environment and help customers find the perfect eyewear solution.

Qualifications

• Greet walk-in customers and guide them toward promotions.
• Maintain store standards, stock, and floor cleanliness.
• Understand POS system to process transactions.
• Deliver best shopping experience and customer satisfaction.
• Present optimal product selections based on customer needs.
• Achieve sales targets and follow SOPs.
• Coordinate post-sale processes and product pickup.
• Ensure security and upkeep of store equipment.

Responsibilities

• Greet and welcome walk-in customers and guide to promotions.
• Maintain sales floor standards and stock counts.
• Process transactions accurately using POS.
• Convert consultations into sales.
• Coordinate product pickup after sale.
• Maintain store hygiene and equipment security.

Skills

Customer service

Sales skills

POS knowledge

Stock management

Communication

Teamwork

Education

12th pass

Graduate preferred

Job description

Title - Sales Associate
Reporting to Store Manager
Skip Level Areas Operations Manager

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities Area

Activities expected to be performed by a Lenskart Sales Associate

• Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up
• He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively
• Customer focus
• He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has
• With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales
• He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions

Product recommendation

Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently

• Post making the sale, he/she is responsible for coordinating with the customer for product pick- up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage

Achieving sales targets & SOP adherence

• He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly
• He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store
• Store upkeep & maintenance

Personal attributes & competencies

• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear articulation and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority

Minimum qualification

12th pass; Graduates preferred