Retail Sales Executive

Lenskart; Chittoor; On-site; INR 250,000 - 360,000; Full time

Job summary

Lenskart is seeking a Sales Associate to deliver exceptional customer experiences in-store. You will greet customers, promote the free eye check-up, and guide them toward suitable eyewear while maintaining store standards.

Responsibilities include operating the POS, processing transactions, and coordinating with the warehouse for product pickup. You will also handle returns and strive to meet sales targets with a customer-centric approach.

Qualifications

• 12th pass is required.
• Graduates preferred.
• Ability to build rapport and trust with customers.
• Strong communication and active listening skills required.

Responsibilities

• Greet and welcome walk-in customers and guide them toward the clinic, promoting the free eye check-up.
• Maintain stock, store standards, and ensure a smooth shopping experience.
• Understand the POS system to process transactions accurately.
• Present optimal product selections based on customer needs and clinician input, aiming to convert to sales.
• Coordinate with warehouse for product pickup and verify lenses before handover to customers.
• Handle returns and determine causes to control return percentage.

Skills

Rapport building

Unstated needs understanding

Clear articulation

Active listening

Adaptability

Proactive ownership

Multitasking

Customer orientation

Education

12th Pass

Graduates preferred

Job description

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities Area

• Activities expected to be performed by a Lenskart Sales Associate
• Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up
• He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively
• Customer focus
• He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has
• With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales
• He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions

Product recommendation

Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently

• Post making the sale, he/she is responsible for coordinating with the customer for product pick- up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage

Achieving sales targets & SOP adherence

• He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly
• He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification

12th pass; Graduates preferred

• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear articulation and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority
• Proactive task ownership, result-orientation, and customer-orientation