Retail Sales Executive

Lenskart; North Goa; Presencial; INR 180 000 - 300 000; Tempo integral

Resumo da oferta

Lenskart in Goa is seeking a Sales Associate to deliver an exceptional customer experience in-store, promoting free eye check-ups and driving store revenue through effective selling services.

You will greet customers, manage stock, operate the POS, understand customer needs, present optimal product solutions, and coordinate with warehouse for pickup while adhering to SOPs and targets.

Qualificações

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and understand unstated needs.
• Clear articulation and active listening.
• Adaptable and eager to learn.
• Proactive ownership and customer-centric mindset.
• Ability to multitask and prioritize.

Responsabilidades

• Greet walk-in customers and guide them toward eye check-up promotions.
• Maintain stock, floor standards, and day-to-day store tasks.
• Understand POS transactions and ensure accuracy.
• Focus on customer satisfaction and issue resolution.
• Present optimal product selections and convert to sales.
• Ask questions to uncover unstated needs and pitch solutions.
• Coordinate post-sale pickup with warehouse and verify lens fittings.
• Adhere to SOPs and hit sales targets.

Conhecimentos

Customer engagement

Sales & upselling

Communication skills

Multitasking

Formação académica

12th pass

Graduates preferred

Ferramentas

POS system

Descrição da oferta de emprego

Reporting to Store Manager
Skip Level Areas Operations Manager

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities

Activities expected to be performed by a Lenskart Sales Associate

• Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up
• He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively
• Customer focus
• He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has
• With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales
• He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions

Product recommendation

• Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently
• Post making the sale, he/she is responsible for coordinating with the customer for product pick- up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage

Achieving sales targets & SOP adherence

• He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly
• He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store
• Store upkeep & maintenance

Personal attributes & competencies

Minimum qualification: 12th pass; Graduates preferred

• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear articulation and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority .