Job Description MAX Analyst – Fraud & Exceptions – India
Area of Responsibility: Asset Protection – Fraud Detection & Investigation (RETAIL)
Key Activities / Deliverables
- - Triage fraud alerts and exception queues
- - Analyze transaction anomalies and patterns
- - Conduct proactive fraud investigations
- - Build case documentation and evidence
- - Collaborate with stakeholders for resolution
- - Generate fraud reports and insights
- - Provide reporting to give insights to senior leadership focusing on call for action
- - Carry out one-off analysis for investigations
- - Employee is expected to work in US shifts on Weekdays
Experience:
- - 2–4 years in fraud/risk analytics
- - Should have delivered business value projects in fraud and abuse prevention space.
- - Demonstrated experience in owning and running projects independently
- - Knowledge of retail/ fraud prevention/ loss prevention and detection
- - 2-5 years of total work experience. The experience should include: -
- 2 + years of experience in preferably Ecommerce or Retail industry
Skills:
- - Strong Fraud detection techniques and case management experience
- - Strong attention to detail
- - Documentation and compliance
- - Leverage data to identify opportunity areas. Ability to effectively communicate the business problem, solutions, and results through dashboards
- - Ability to process large amounts of data to derive insights and identify patterns
- - Proficient in Excel, PowerPoint
- - Intermediate to advanced statistical skills.
- - Advanced skills in Deep dive and Root cause analysis
- - Strong communication skills
- - Excellent oral and verbal skills in English to contact customers via. calls, SMS, chats, and emails
- - Ability to work with stakeholders and bring a project to completion
Qualification: Bachelor’s degree or higher in Engineering/ Statistics / Mathematics /
Economics / Operations Management / Computer Science/ Business Management /
Commerce