Retail Associate - Store Operations and Customer Service

Nike India; Faridabad District; On-site; INR 180,000 - 280,000; Full time

Job summary

Nike India is seeking a Retail Associate for its Faridabad store. You will learn store operations, deliver premium service, and support customers across departments, including stockroom and cash handling.

The role emphasizes teamwork, adaptability to varied hours, and active participation in store events to enhance the Nike Retail experience.

Qualifications

• Secondary school qualification required.
• Strong basic math and ability to perform calculations efficiently.
• Proficient in spoken and written English.
• Physical ability to stand for long periods and perform light duties.
• Customer service or retail experience is preferred.

Responsibilities

• Assist in daily retail operations to deliver premium service.
• Develop positive relationships with customers and teammates.
• Operate the cash register for regular transactions.
• Handle shipping/receiving and stock the floor.
• Build visual displays when required.
• Attend and support store events.
• Maintain flexibility with varied hours to meet business needs.

Skills

Basic math

English communication

Team player

Customer service

Physical stamina

Education

Secondary education

Tools

Cash register operations

Job description

Retail Associate - Nike Direct, Faridabad

WHO ARE WE LOOKING FOR? Work Hard. Play Hard. You're a natural leader, a motivator and always up for a challenge. Nike is looking for the next Back of House Athlete (Stockroom Associate) to join our team at our new store in Faridabad. This will be for our company-owned store. Are you ready? As a Nike Direct Athlete, you provide world-class service to the consumer using the four service principles: KNOW: Build an authentic connection with consumers by getting to know them to guide their journey. EQUIP: Credible Athletes equip consumers through product and service knowledge and expertise. ENGAGE: Connect with consumers by inviting them to engage with Nike. INSPIRE: Inspire by creating an emotional connection to the brand between the consumer and Nike.

WHAT WILL YOU WORK ON?

As a Nike Direct Athlete, you are passionate about Nike products and services. You will demonstrate enthusiasm and eagerness to learn the fundamentals of all store Athlete roles, including but not limited to Service, Visual Presentation, and Stockroom. You will deliver the best possible service and attention to all consumers. Assist the team in executing all daily retail operations to ensure premium service and smooth store functioning. You will develop positive relationships with consumers and teammates and be an active member of the store community by attending and supporting store events. You will model reliability and flexibility by being able to work varied hours and days to meet the needs of the business. You will maintain knowledge of various store departments and be available to operate the cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary.

WHAT YOU BRING

• Must have a secondary school qualification
• Able to perform basic math functions, including addition, subtraction, multiplication, and division
• Able to effectively communicate in verbal and written English
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time
• Able to accomplish multiple tasks in a fast-paced environment
• Able to work effectively with others in a team-oriented environment and provide excellent customer service
• One or more years of customer service and/or retail experience preferred *Please note that relocation package is not provided.

Of course, our commitments don't stop with our customers. If you're up to the challenge of Nike Retail we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest Nike products and apparel. Not to mention, a compensation and benefits package that's among the best around. Join us and see what it means to become part of the Nike Retail experience.

Experience Level Mid Level