Retail Associate

adidas; Ernakulam; On-site; INR 180,000 - 240,000; Full time

Job summary

Adidas in Kerala, Ernakulam is seeking a Retail Associate to support store sales and profit targets by delivering exceptional customer service and executing store operations. You will act as a Brand Ambassador, using product knowledge to engage customers and drive loyalty.

The role emphasizes meeting KPI targets, following Brand standards, and collaborating with the team to maintain visual merchandising and smooth store processes in a dynamic retail environment.

Qualifications

• High school education is a must.
• Basic numeracy, literacy and verbal communication skills.
• Experience in a sports/fashion retail environment is a plus.

Responsibilities

• Be aware of store sales and KPI targets and strive to meet or exceed them.
• Deliver Brand Customer Service standards to consistently satisfy customers.
• Communicate product features, benefits and selling points to fulfil customer needs.
• Process merchandise deliveries promptly and replenish fixtures so the product is well represented.
• Complete cash register transactions quickly and accurately.
• Collaborate with team members to ensure smooth store operations and loss prevention.

Skills

Numeracy

Literacy

Verbal communication

Customer service

Education

High school diploma

Job description

Job Title- Retail Associate PURPOSE & IMPACT ON ORGANIZATION: Contribute to meeting or exceeding store sales and profit targets by: Passionately inspiring consumer loyalty to the brand Effectively serving and selling to customers Diligently executing store operations KEY RESPONSIBILITIES: Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them. Execute the Brand Customer Service standards to meet or exceed customers’ expectations Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values Use Seasonal Brand and product knowledge effectively during sales interactions Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand Adhere to all established policies and procedures Execute and maintain established Visual Merchandising and In-Store Communication standards Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor Complete cash register transactions quickly and accurately Minimize loss in both, the stockroom and the sales floor Perform all store operations in a safe, effective and efficient manner Collaborate productively and respectfully with team members Complete all applicable training programs and effectively apply the learning on the job Seek coaching and learning opportunities to continually improve your performance AUTHORITIES: NA KEY RELATIONSHIPS: Customers Peers and Supervisor KNOWLEDGE, CAPABILITIES AND EXPERIENCE: Retail Professional Competencies MINIMUM QUALIFICATIONS: High school education is a must Preferably 6 months working in a sports/fashion customer & commercial focused retail environment Basic numeracy, literacy and verbal communication skills

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage. By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.