Resource Management /Workforce Management

Zensar Technologies; Maharashtra; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Zensar Technologies in Pune is seeking a Resource Management professional (RMG/Workforce Management) with 4–6 years of experience. This role involves demand analysis, pool management, evaluation management, upskilling coordination, and weekly reporting across business units.

Strong communication and metrics tracking are essential as you collaborate with Delivery Managers and HR partners to ensure timely fulfilment and proactive hiring.

Qualifications

• Minimum 4+ yrs experience in Workforce management /Resource management function.
• Drive the RMG function fulfilment for one service line across all vertical business units.
• Understanding of complete RMG function.
• Experience in driving key KPI’s for the business function.
• AI understanding and leverage the same within the business function.
• Go getter to work with various stake holders across business units and support functions.
• Good in communication skills.
• Able to track and report all metrics.

Responsibilities

• DEMAND ANALYSIS:- Analysis for active and proactive demands from Business and get understanding of skill matrix, billing, cost and location details along with start date.
• Available supply to be submitted within 24 hours of Demand creation.
• Incase of no supply available the Demand to be flashed for external hiring in max 48 hours.
• Have periodic connect with Delivery Managers to understand and showcase the active evaluation and realized fulfilment for the Week/Month.

Skills

Workforce management

Resource management

Stakeholder communication

KPI tracking

AI literacy

Communication

Reporting metrics

Job description

Greetings from Zensar Technologies, Kharadi, Pune

We are hiring for a Resource Management role (RMG/Workforce Management /Talent Supply)

Experience : 4 to 6 yrs experience

• Minimum 4+ yrs experience in Workforce management /Resource management function
• Drive the RMG function fulfilment for one service line across all vertical business units .
• Understanding of complete RMG function
• Experience in driving key KPI’s for the business function
• AI understanding and leverage the same within the business function .
• Go getter to work with various stake holders across business units and support functions.
• Good in communication skills.
• Able to track and report all metrics

Detailed Job Description

DEMAND ANALYSIS:-

• Analysis for active and proactive demands from Business and get understanding of skill matrix, billing, cost and location details along with start date.
• Available supply to be submitted within 24 hours of Demand creation.
• Incase of no supply available the Demand to be flashed for external hiring in max 48 hours.
• Have periodic connect with Delivery Managers to understand and showcase the active evaluation and realized fulfilment for the Week/Month

POOL MANAGEMENT-

• Overall management of associates on bench/upcoming planned releases.
• Scheduling pool connect with associate on weekly basis and having discussion on all active positions and current evaluation.
• Manage updated repository of Skill Matrix, Updated profiles and tracking of profile submission at Requisition ID level.
• Connect with resigned associates and prepare cases for potential retention cases

EVALUATION MANAGEMENT–

• Responsible for scheduling the interview calls on available platforms based on panel/candidate availability.
• Responsible for following up for detailed technical feedback from panel and managing the feedback in a central repository.
• Ensuring the feedback are shared with candidates within timeline.
• Sharing a weekly summary of pending evaluations with respective stakeholders

UPSKILLING COORDINATION –

• Responsible to work closely with Delivery and Training team and understand the skill gaps for each associate. Based on skill gap identified plan out upskilling/cross-skilling for associates.
• Maintain tracking for all associates for training and scores received.
• Maintain the scores data in portal.

PUBLISHING WEEKLY REPORTS

• Updating all reports (Shared/Dashboards/Portals) on daily basis.
• Weekly reports to be sent to respective Practice stakeholder on current Demand and Supply Analysis
• Prepare deck reports for discussions with Delivery for resourcing.
• Creation of BHC projection report for VBU level.
• Following up with Delivery for potential extension for upcoming auto-deallocation cases.
• Follow up with Delivery to trace the resignation cases and wherever the replacements are identified.

DEMAND FORECAST & PROACTIVE HIRING

• Working closely with Vertical Business Units and consolidate the upcoming forecasted demand and work on planning the potential mapping from upcoming releases and proactive joiners.
• Closely work with Delivery and Talent Acquisition team for building a proactive pipeline based on Demand Forecast.
• Regular follow-up/Buddy up calls to be done with upcoming joiners to resolve any doubts and help with any detail they may need.