Resident Engineer Service Assurance

Jio; Kamrup Metropolitan; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jio is inviting applications for the role Resident Engineer Service Assurance SBI to ensure reliable network services and customer satisfaction in SBI-related operations. You will coordinate with internal teams and customers to resolve SRs on priority and monitor link status.

The role requires BE/BTech/Diploma with 5-7 years of experience, strong communication, and people-management skills to drive fault resolution, SLA adherence, and timely reporting across daily, weekly, and monthly cycles.

Qualifications

• BE/BTech/Diploma is required.
• 5-7 years of experience in service assurance or network operations.
• Strong communication and stakeholder management.

Responsibilities

• Work with various internal stake holders and get the SRs resolved on priority.
• FLT with the customer branch end stake holders.
• Coordinate with internal teams ESOC, ENOC, Field , NHQ teams for faster resolution of fault.
• Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime.
• Interact with customer IT/SPOC for all service related issues/delivery.
• Monitor DC/DR link and escape internally for quick restoration.
• Handle customer escalation and feedback effectively in time bound manner.
• Release the tracker on fault management to customer as well as internal stake holder.
• Work on SLA bound and get the monthly or Quarterly reports.
• Link monitoring and FT life cycle management on various scenarios.

Skills

Customer Focused

Management Quality

People Management

Oral & Written Communication

Education

BE/BTech/Diploma

Job description

Jio Is inviting applications for the role Resident Engineer Service Assurance SBI

Requirement

1. Education: BE/BTech/Diploma
2. Experience: 5-7 years

Job Description

1. Work with various internal stake holders and get the SRs resolved on priority.
2. FLT with the customer branch end stake holders
3. Coordinate with internal teams ESOC, ENOC, Field , NHQ teams for faster resolution of fault
4. Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime
5. Interact with customer IT/SPOC for all service related issues/,delivery
6. Monitor DC/DR link and escape internally for quick restoration
7. Handle customer escalation and feedback effectively in time bound manner
8. Release the tracker on fault management to customer as well as internal stake holder
9. Work on SLA bound and get the monthly or Quarterly reports
10. Link monitoring and FT life cycle management on various scenarios.

Skill Set:

1. Customer Focused
2. Good Management Quality
3. People Management
4. Good Oral and Written Communication