Reservation & Ticketing Implementation Engineer

Acldigital; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Job summary

A technology solutions provider is looking for a Reservation & Ticketing Implementation Engineer in Bengaluru. The ideal candidate will manage the implementation of Amadeus ticketing solutions, work closely with airline customers, and ensure seamless project delivery. This role requires strong problem-solving and project management skills, as well as a deep understanding of airline reservation systems. Candidates with an engineering or computer science degree and experience in airline IT will thrive in this position.

Qualifications

• Strong knowledge of the airline IT business and Amadeus core reservation.
• Accountability and proactivity in a customer-facing role.
• Good understanding of ticket issuance, exchange, and refund processes.

Responsibilities

• Coordinate and manage implementation of Amadeus ticketing solutions.
• Ensure seamless deployment during the ticketing implementation.
• Provide functional support and communication with airline customers.

Skills

Problem solving

Customer-facing skills

Analytical skills

Project management

Interpersonal skills

Education

Engineer degree or university degree in Computer Science

Tools

Amadeus ticketing solutions

Altea Reservation system

Job description

Reservation & Ticketing Implementation Engineer

Experience Range 4 - 6 Years

Open

Job Description

Ticketing & Reservation Implementation and Migration Summary of the Role

The Ticketing Implementation (TKT) Team is responsible for the configuration, implementation, and delivery of Amadeus ticketing solutions for airline customers. Operating within the broader Ticketing Business Domain, the team ensures seamless deployment of the Amadeus Ticket Server and associated ticket‑related products, such as Asset Manager, Time‑To‑Think (TTT), and other standalone modules that support airline servicing and fulfilment needs.

The TKT platform enables airlines to manage the full lifecycle of ticket issuance, storage, modification, and refund processes efficiently and reliably. Through robust configuration capabilities and high‑performance transaction handling, it helps carriers optimize their fulfilment operations, reduce servicing complexity, and ensure compliance across indirect and direct retailing channels.

In addition to product implementation, the TKT team plays a critical role in PSS migration programs, taking ownership of the data migration of tickets and EMDs from legacy systems to Amadeus platforms. This includes conducting detailed data analysis and mapping exercises to ensure consistency, accuracy, and compliance throughout the transition.

Scope of the Team

• Project coordination and customer‑facing delivery
• Ticket server configuration and activation
• Implementation and consulting for TKT‑related standalone products
• Functional expertise and solution guidance
• Cross‑functional collaboration with R&D, product management, and operational teams

By combining technical expertise, project management excellence, and deep product knowledge, the TKT team plays a key role in enabling airlines to operate stable, scalable, and efficient ticketing processes across the Amadeus ecosystem.

RES Migration Implementation Team Missions

• PSS Migration: Take care of RES products settings (Keywords, Negotiated space) + PNRs Migration (from legacy PSS to Altea)
• RES products standalone implementations (Keywords, Negotiated space)

Overall Purpose

The Implementation Engineer is responsible for end‑to‑end delivery of the solutions to the airline, organising and planning the implementation schedule, monitoring implementation timelines, coordinating deliveries with R&D development teams, ensuring migration plans are completed, supporting airline customers during the whole implementation on all aspects (functionally, testing, etc.).

The candidate will be responsible for a significant customer‑facing role requiring organization and the ability to work hands‑on at all levels within airline customers’ business and within Amadeus solutions.

The successful candidate will gain large functional expertise on the Order Implementation portfolio, ticketing, reservation, disruption, and will have the opportunity to grow on project management aspects. She/he will be the Amadeus entry point for a set of airline customers and will coordinate and support the activities necessary to implement merchandizing products.

Regular Activities

Analyse customer requirements, configure products and manage implementation on test and production environment.

Solution support: Based on airline requirement guide them on configurations.

Functional support: first‑level support, troubleshooting & consulting for product implementation and filing support.

Service/consultancy activities: Analyse customer service requirement, assess customer product usage and define tailored service proposal, and deliver to the customer.

Project management: Projects planning, follow‑up and support activities during the implementation. Coordinate the project with the customer, organise workshops, regular status meetings, follow actions and risks.

Establish joint baseline plan with the airline and follow tracking of activities.

Coordinate internally with R&D, product development teams for the activities and features to deliver.

Main Responsibilities

Implementation Activities

Help define an optimized end‑to‑end solution covering Ticket Server, TKT standalone products (Asset Manager, TTT, RTTF, etc.) and their integration within the customer ecosystem.

Identify and coordinate all technical and functional actions required to integrate Amadeus ticketing products and services under TKT team responsibility.

Configure, implement, and validate Ticketing functionalities and related modules in alignment with customer use cases and operational flow.

Provide functional support, troubleshooting, and problem resolution to internal teams and customer functional staff throughout the project lifecycle.

Deliver consultancy services to assess business processes, evaluate product usage, recommend optimisations, and propose tailored service options.

Support ticketing and EMD data migration activities during PSS migrations, including data analysis, mapping, and validation of migrated records.

Project Management

Define the overall migration strategy for a customer. Handle the migration activities, rehearsals, and cutover with the airline. Responsible for the set‑up of the product in test and production.

Support project activities during the implementation in the area of expertise (incl. system/data set‑up, support to test phases and migration). Support UAT and BPT testing from the airline.

Lead Implementation projects as well as Services projects. Define the overall planning of activities and track progress through the applicable project governance.

Liaise with all Amadeus involved teams: ADP, DEV, PDef, PM, Pre‑Sales.

Prioritise the tasks.

Other Activities

Participate to the creation and improvement of implementation processes.

Lead knowledge transfer and industrialisation of new Amadeus solutions.

Participate to the creation and delivery of new Services around Products Portfolio under team activities.

Skills & Knowledge – Technical / Functional

The successful candidate will be:

Service oriented, as he/she will be the main technical interlocutor to the customer team.

Strong at problem solving and analytical skills (gather data, compile information, and prepare reports).

Accountability and proactivity.

Interpersonal and communication skills and the ability to work effectively within a multicultural environment.

Dynamic and good team player.

Customer centric.

Specific Skills

Good knowledge of the airline IT business and Amadeus core reservation, ticketing, PNRs.

Must understand key concepts of airline e‑commerce web applications.

Knowledge of airline booking systems, feeds, PSS.

Basic knowledge of airport and airline operations.

Skills Needed

Strong customer‑facing skills, with the ability to communicate complex ticketing concepts clearly to both technical and non‑technical stakeholders.

Solid understanding of the airline IT landscape, especially in the areas of reservation, ticketing, and document lifecycle management.

Knowledge of ticket issuance, exchange/refund processes.

Ability to analyze and interpret data, including during migration or mapping activities in PSS transition projects.

Good project‑management, change‑management, and tracking skills to coordinate cross‑functional tasks and follow through to delivery.

Capacity to troubleshoot functional issues, identify root causes, and propose corrective actions in collaboration with R&D and product teams.

Ability to work collaboratively in a multi‑team, multi‑stakeholder environment while maintaining ownership of functional deliverables.

Travel

Ad‑hoc to support Rehearsal/Cutover during PSS Program, or to deliver consultancy services.

Education and Years of Experience

Engineer degree or university degree in Computer Science or equivalent work experience (IT).

Airlines reservation, ticketing IT solutions, ancillaries, fares and offers, Altea Reservation system (added advantage).