Reservation Executive

ibis, ibis Styles, ibis budget; Hyderabad; On-site; INR 420,000 - 660,000; Full time

Job summary

Accor's ibis Hyderabad HITEC City is seeking a Reservation Executive to manage bookings, coordinate group inventory, and ensure seamless guest experiences. You will collaborate with sales, revenue, and other departments to maintain data accuracy and deliver exceptional service recovery.

You will handle daily inventory reviews, process reservations, and provide proactive communication to stakeholders while maintaining high data integrity and guest satisfaction across a fast-paced environment.

Qualifications

• Proficiency with Property Management Systems (PMS) and reservation software.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Advanced data entry skills with a commitment to accuracy.
• Analytical mindset with ability to interpret reports and identify trends.
• Problem-solving and decision-making capabilities.
• Multitasking ability in a fast-paced environment.
• Customer service excellence and empathetic communication.
• Interpersonal skills and collaborative teamwork.
• Proficiency with MS Office Suite (Word, Excel, Outlook).

Responsibilities

• Manage all aspects of reservation and group inventory using PMS with accuracy and timeliness.
• Process new, revised, and canceled reservations and group blocks with attention to detail.
• Conduct daily inventory reviews and monitor group pick-up to track cut-off dates and trends.
• Perform inventory controls to release rooms and adjust availability per contracts and directives.
• Communicate with sales and revenue teams to ensure consistency and alignment.
• Analyze reservation data and generate reports to support decisions.
• Provide service recovery for reservation-related guest complaints.
• Maintain transparent communication with guests and internal departments.
• Organize multiple reservation requests with high accuracy.
• Support onboarding and training of new team members on reservation procedures and PMS.
• Collaborate with cross-functional teams to resolve booking conflicts.

Skills

PMS & reservation software

Organization & time management

Communication skills

Data entry accuracy

Analytical mindset

Problem solving

Multitasking

Customer service excellence

Interpersonal & teamwork

MS Office

Education

Hospitality/business degree preferred

Tools

PMS platforms

Microsoft Office

Job description

Job Description:

Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We're looking for a detail-oriented and customer-focused Reservation Executive to join at ibis Hyderabad HITEC City, India. In this role, you'll be the backbone of our reservation operations, managing bookings, coordinating group inventory, and ensuring seamless guest experiences. You'll work collaboratively with sales, revenue management, and other departments to maintain accurate reservation data and deliver exceptional service recovery. If you're organized, efficient, and passionate about creating positive guest interactions, we'd love to hear from you!

• Manage and coordinate all aspects of reservation and group inventory management using our Property Management System (PMS), ensuring accuracy and timeliness in data entry
• Process new, revised, and canceled reservations and group room blocks with meticulous attention to detail
• Conduct daily inventory reviews and monitoring of group pick-up reports to track cut-off dates, availability, and booking trends
• Perform regular inventory controls to release rooms, extend cut-offs, and adjust availability based on sales contracts, group meetings, and revenue management directives
• Communicate proactively with sales and revenue management teams to ensure consistency, efficiency, and alignment in reservation and inventory management
• Analyze reservation data and generate reports to support decision-making and identify opportunities for optimization
• Provide professional and empathetic service recovery for reservation-related guest complaints and concerns
• Maintain transparent communication with guests and internal departments, providing timely feedback and updates
• Organize and prioritize multiple reservation requests simultaneously while maintaining high accuracy standards
• Support the onboarding and training of new team members on reservation procedures and PMS systems
• Collaborate with cross-functional teams to resolve booking conflicts and ensure guest satisfaction

Qualifications

**Required Skills & Competencies:**

• Proficiency with Property Management Systems (PMS) and reservation software
• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• Advanced data entry skills with a commitment to accuracy
• Analytical mindset with the ability to interpret reports and identify trends
• Problem-solving and decision-making capabilities
• Multitasking ability in a fast-paced environment
• Customer service excellence and empathetic communication
• Interpersonal skills and collaborative approach to teamwork
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

Required Experience

• Minimum 3-4 years of experience in reservation management, hospitality, or related customer service roles
• Proven experience with group booking coordination and inventory management
• Demonstrated experience in handling guest complaints and service recovery

Preferred Qualifications

• Hospitality industry certification or training
• Experience with multiple PMS platforms
• Knowledge of revenue management principles
• Experience in a hotel, resort, or travel industry environment
• Familiarity with group sales processes and conventions

Education

• High school diploma or equivalent; associate's or bachelor's degree in hospitality, business, or related field is preferred

Requirements: