Reservation Executive

Accor; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Accor in Mumbai, India is seeking a detail-oriented Reservation Executive to manage room bookings, optimize occupancy, and deliver superior guest service.

You will process reservations using reservation management systems, maintain corporate databases, support revenue forecasting, and collaborate with the team to ensure accurate, timely and guest-centric service.

This role offers growth within a dynamic hospitality team and exposure to revenue management practices.

Qualifications

• Minimum 1–2 years experience in reservations, hospitality, or customer service.
• Experience with booking systems and CRM software.
• Strong numerical and forecasting abilities for occupancy and revenue.

Responsibilities

• Manage and process room reservations using reservation management systems with accuracy.
• Develop and implement sales techniques to maximize room revenue and occupancy.
• Maintain and update guest database for current and future reference.
• Respond promptly to inquiries and resolve issues with empathy.
• Prepare monthly forecasts, occupancy reports, and revenue projections.
• Coordinate with team to ensure seamless reservation services.
• Review guest history and special instructions before creating folios.
• Monitor corporate account numbers on guest folios.
• Apply discounts and corporate rates per policy.
• Supervise reservation associates and guide performance.
• Ensure reservations recorded according to procedures and company protocols.
• Identify cost-effective resource utilization and educate team.
• Handle additional responsibilities delegated by management.
• Maintain accurate positioning of the hotel in terms of occupancy and availability.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Attention to detail

Problem-solving

English fluency

Education

High school diploma

Hospitality diploma or certification (preferred)

Tools

Reservation management software

CRM software

MS Office (Word, Excel, Outlook)

Job description

Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

We are seeking a detail-oriented and customer-focused Reservation Executive to join our dynamic team in Mumbai, India. In this role, you will be the backbone of our reservation operations, managing room bookings, optimizing occupancy rates, and delivering exceptional service to our guests. You will work collaboratively with our team to ensure accurate reservations, maximize revenue, and maintain the highest standards of operational excellence. This position offers an exciting opportunity to grow your career in the hospitality industry while making a direct impact on guest satisfaction and organizational success.

• Manage and process room reservations efficiently using reservation management systems, ensuring accuracy and attention to detail in all bookings


• Develop and implement effective sales techniques and strategies to maximize room revenues and occupancy rates


• Maintain and update the corporate database with guest information, ensuring all records are current, accurate, and accessible for future reference


• Respond promptly to customer inquiries and resolve issues in a timely manner, demonstrating empathy and commitment to guest satisfaction


• Prepare and analyze monthly forecasts, occupancy reports, and revenue projections to support strategic planning and decision-making


• Coordinate with team members to ensure seamless operations and efficient delivery of reservation services


• Review guest history and special instructions before creating guest folios, particularly for regular and VIP clients


• Monitor and manage corporate account numbers on guest folios to track business generated through respective companies


• Apply discounts and corporate rates in accordance with company policy while maintaining transparency and consistency


• Supervise and delegate tasks to reservation associates, providing guidance and support to enable effective performance


• Ensure all reservations are recorded according to standard procedures and company protocols


• Identify cost-effective resource utilization opportunities and educate the team on best practices


• Handle additional responsibilities as delegated by management, demonstrating flexibility and resilience


• Maintain accurate positioning of the hotel in terms of occupancy and room availability

Qualifications

• Proficiency in reservation management systems and booking software


• Strong communication and interpersonal skills with a customer-focused mindset


• Excellent organizational and time management abilities


• Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook)


• Strong numerical and analytical skills for forecasting and reporting


• Ability to multitask and prioritize effectively in a fast-paced environment


• Problem-solving and conflict resolution capabilities


• Attention to detail with a commitment to accuracy


• Fluent English language proficiency (written and verbal)

Experience

• Minimum 1-2 years of experience in reservations, hospitality, or customer service


• Proven experience with booking systems and customer relationship management (CRM) software


• Experience in sales, revenue management, or occupancy optimization


• Demonstrated ability to work in a team-oriented environment

Preferred Qualifications

• Hospitality industry certification or training


• Customer service excellence certification


• Experience with multiple reservation platforms


• Knowledge of corporate account management


• Familiarity with overbooking strategies and yield management


• Multilingual abilities (Hindi and English preferred for Mumbai location)

Education

• High school diploma or equivalent (minimum requirement)


• Hospitality management diploma or certification (preferred)

Personal Attributes

• Professional demeanor with a friendly and approachable attitude


• Strong work ethic and goal-oriented mindset


• Resilience and adaptability to changing priorities


• Integrity and transparency in all dealings


• Ability to work flexible hours and shifts as required