Front Office Associate

Hilton Hotels; Lucknow; On-site; INR 279,000 - 391,000; Full time

Job summary

Hilton Hotels in Lucknow is seeking a Front Office / Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, and address inquiries throughout their stay.

You will work with the PMS to process payments and provide local knowledge to assist guests, ensuring memorable experiences. The role requires flexibility to work nights, weekends, and holidays with a customer-first mindset.

Qualifications

• Previous experience in guest service or front office within the hospitality industry.
• Strong communication and interpersonal skills for handling inquiries and complaints professionally.
• Proficiency in hotel PMS and front office procedures.
• Excellent multitasking abilities and ability to stay calm in a fast-paced environment.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Deliver a warm welcome to guests during check-in and assist with room assignment and keys.
• Support efficient check-out by processing charges and payments accurately.
• Provide hotel knowledge and local information to guest inquiries.
• Promote hotel services and amenities to maximize guest satisfaction and revenue.
• Respond to guest requests with care and urgency, managing communications effectively.

Skills

Guest service experience

Communication skills

Interpersonal skills

PMS proficiency

Multitasking

English proficiency

Flexible hours

Tools

PMS

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Front Office / Guest Service Agent , you re not just ensuring a seamless check-in and check-out process - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in a guest service or front office role within the hospitality industry.
• Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
• Proficiency in hotel property management systems (PMS) and general front office procedures.
• Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• A positive attitude and a genuine passion for providing exceptional guest service.

Here s what you ll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications