Front Desk Associate

Hilton Hotels; Bengaluru; Presencial; INR 260.000 - 380.000; Jornada completa

Descripción de la vacante

Hilton Hotels in Bengaluru seeks a Front Office Associate to welcome guests, manage the check-in/check-out process, and address inquiries with warmth and efficiency. You will assist with room assignments, provide local information, and maintain smooth front desk operations.

The role requires strong communication, English proficiency, and the ability to work nights, weekends, and holidays in a fast-paced hospitality environment. Experience in PMS is preferred.

Formación

• Experience in guest service or front office.
• Strong communication and interpersonal skills.
• Proficiency in PMS and front office procedures.
• Ability to work nights, weekends and holidays.
• Proficiency in English; additional languages are a plus.

Responsabilidades

• Deliver a warm welcome to guests and manage check-in procedures.
• Support efficient check-out by processing departures and payments.
• Provide hotel knowledge and assist with guest inquiries.
• Promote hotel services and upsell amenities.
• Respond to guest requests and handle concerns with care.

Conocimientos

Guest service

Front office

Communication skills

PMS familiarity

Herramientas

PMS

Descripción del empleo

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Front Front Office Associate , you re not just ensuring a seamless check-in and check-out process - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in a guest service or front office role within the hospitality industry.
• Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
• Proficiency in hotel property management systems (PMS) and general front office procedures.
• Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• A positive attitude and a genuine passion for providing exceptional guest service.

Here s what you ll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications