Front Office - Team Leader

Hilton Hotels; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Hilton Hotels in Bengaluru, Karnataka, invites applications for a Front Office Team Leader to oversee daily front office operations and guest services, ensuring guests receive outstanding service. You will manage check-in/check-out processes, resolve concerns, and lead a team of front desk agents and guest service representatives to meet service standards.

This role requires proven front office management experience, strong leadership, excellent communication, and proficiency with PMS.

Qualifications

• Experience in front office or guest service management in hospitality.
• Strong leadership and team management to inspire staff.
• Excellent communication and interpersonal skills with guest focus.
• Problem-solving with ability to handle high-pressure situations.
• Proficiency in PMS and front office operations.
• English proficiency; additional languages a plus.
• Ability to work nights, weekends, holidays.

Responsibilities

• Oversee daily front office operations: Guest service, registration, room inventory, and policy adherence.
• Monitor and elevate service: Track guest satisfaction and guide improvements.
• Support revenue initiatives: Promote hotel services and up-selling to drive occupancy.
• Facilitate team knowledge: Provide training on hotel offerings and local attractions.
• Delight our guests: Welcome guests, respond to inquiries, resolve issues promptly.
• Oversee VIP guest experience: Manage VIP reservations for elevated experiences.
• Inspire and develop the team: Coach front office staff and foster a positive environment.

Skills

Front office management

Leadership

Communication skills

Guest service orientation

PMS proficiency

English proficiency

Tools

PMS software

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! You will manage the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel s service standards. As a Front Office Team Leader , you re not just managing daily front office operations - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality .


• Acting with Integrity and always doing the right thing.


• Inspiring others through Leadership .


• A belief that Teamwork drives the best outcomes.


• A sense of Ownership and accountability.


• And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in a front office or guest service management role within the hospitality industry.


• Strong leadership and team management skills, with the ability to inspire and motivate staff.


• Excellent communication and interpersonal skills, with a guest-centric approach.


• Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.


• Proficiency in hotel property management systems (PMS) and front office operations.


• Proficiency in English; additional languages are a plus.


• Ability to work flexible hours, including nights, weekends, and holidays.

Here s what you ll do during a typical day:

• Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards


• Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience


• Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth


• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions


• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards


• Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience


• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.