Research Executive

Secure Meters; Udaipur District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Secure Meters is seeking a curious, analytical R&D professional specializing in understanding people, behaviors, and customer needs. This role focuses on qualitative research, human-centered design, and translating insights into practical solutions that drive business value.

You will engage with customers and stakeholders to uncover unmet needs, design customer-centric value propositions, and collaborate with Product, Design, Technology, and Operations teams to deliver measurable outcomes.

Qualifications

• Bachelor's or Master's degree in Psychology, Sociology, Anthropology, Human Factors, or related disciplines.
• 36 years of experience in Research & Development, Design Research, UX Research, Consumer Research, Behavioral Research, Market Research, Human-Centered Design, or similar roles.
• Strong expertise in qualitative research methodologies and stakeholder interviews.
• Demonstrated ability to extract meaningful insights through conversations and observations rather than relying solely on quantitative data.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication, facilitation, and interpersonal skills.
• Experience translating research findings into business or product recommendations.
• Comfortable working with cross-functional teams and managing multiple stakeholders.

Responsibilities

• Conduct qualitative research through interviews, discussions, workshops, surveys, and observations to understand customer needs, pain points, and expectations.
• Gather, analyze, and synthesize business and customer requirements into actionable insights.
• Design customer-centric value propositions and benefit frameworks based on research findings.
• Collaborate with cross-functional teams including Product, Business, Design, Technology, and Operations to develop customer-focused solutions.
• Define business outcomes, acceptance criteria, success metrics, and KPIs for proposed solutions.
• Develop and execute validation strategies to assess functional fit, usability, customer acceptance, and business impact.
• Validate solutions through customer interactions, pilot programs, feedback sessions, and data-driven analysis.
• Identify opportunities for continuous improvement using customer feedback, market insights, and performance analytics.
• Prepare research reports, presentations, and recommendations for leadership and project teams.
• Ensure that proposed solutions align with customer expectations and organizational objectives.

Skills

Qualitative Research

Stakeholder Interviews

User-Centered Design

Cross-Functional Collaboration

Analytical Thinking

Problem Solving

Communication & Facilitation

Insight Synthesis

Education

Bachelor's or Master's degree in Psychology, Sociology, Anthropology, Human Factors, Behavioral Science, Design, Management, or related disciplines

Job description

About the Role

We are looking for a curious, analytical, and empathetic Research & Development professional who specializes in understanding people, behaviors, and customer needs. This role is ideal for candidates with experience in qualitative research, human-centered design, behavioral research, UX research, psychology, social sciences, or similar domains.

The successful candidate will engage directly with customers and stakeholders to uncover insights, identify unmet needs, and translate research findings into meaningful solution designs that deliver measurable business value.

Key Responsibilities

• Conduct qualitative research through interviews, discussions, workshops, surveys, and observations to understand customer needs, pain points, and expectations.
• Gather, analyze, and synthesize business and customer requirements into actionable insights.
• Design customer-centric value propositions and benefit frameworks based on research findings.
• Collaborate with cross-functional teams including Product, Business, Design, Technology, and Operations to develop customer-focused solutions.
• Define business outcomes, acceptance criteria, success metrics, and KPIs for proposed solutions.
• Develop and execute validation strategies to assess functional fit, usability, customer acceptance, and business impact.
• Validate solutions through customer interactions, pilot programs, feedback sessions, and data-driven analysis.
• Identify opportunities for continuous improvement using customer feedback, market insights, and performance analytics.
• Prepare research reports, presentations, and recommendations for leadership and project teams.
• Ensure that proposed solutions align with customer expectations and organizational objectives.

Desired Candidate Profile

• Bachelor's or Master's degree in Psychology, Sociology, Anthropology, Human Factors, Behavioral Science, Design, Management, Social Sciences, or related disciplines.
• 36 years of experience in Research & Development, Design Research, UX Research, Consumer Research, Behavioral Research, Market Research, Human-Centered Design, or similar roles.
• Strong expertise in qualitative research methodologies and stakeholder interviews.
• Demonstrated ability to extract meaningful insights through conversations and observations rather than relying solely on quantitative data.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication, facilitation, and interpersonal skills.
• Experience translating research findings into business or product recommendations.
• Comfortable working with cross-functional teams and managing multiple stakeholders.

Preferred Experience

• Human-Centered Design (HCD)
• Design Thinking
• Service Design
• Customer Experience (CX) Research
• User Research / UX Research
• Behavioral Research
• Consumer Insights
• Ethnographic Research
• Qualitative Research
• Business Analysis
• Benefit Realization / Value Proposition Design

Ideal Candidate

We are specifically looking for professionals whose research involves understanding people rather than purely technical or laboratory-based R&D. Candidates should enjoy interacting with customers, asking the right questions, uncovering hidden insights, and converting those insights into practical, customer-centric solutions.