Representative II BPS Client Service And Support

FIS - Fidelity Information Services; Pune District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health benefits

Career mobility

Learning offerings

Adaptable home-office model

Job summary

FIS in Pune, India is seeking a Managed Service Operations Analyst II to join our loan syndication and operations team. The role focuses on structured finance, CDO/CLO market reporting, trade execution, reconciliations, and end-to-end lifecycle support.

You will collaborate with account managers and onshore teams to deliver world-class service, ensure timely problem resolution, and contribute to process improvements.

Qualifications

• Bachelor’s degree or equivalent experience.
• Five to seven years of Investment banking experience.
• Good written and verbal communication skills.
• Flexible to support extended hours.
• Experience in Loan syndication and financial services.
• Fluent in English.

Responsibilities

• Familiar with Structured finance, CDO/CLO, loan syndication and life cycle.
• Work on trade execution and settlement, reconciliations, compliance reporting.
• Investigate and resolve cash and trade breaks.
• Coordinate with internal and onshore support teams for timely resolutions.
• Support ad-hoc requests and provide status updates on resolutions.
• Assist with process improvement and keep SOPs updated.

Skills

Communication skills

English fluency

Quick learner

Flexible hours

Education

Bachelor’s degree

Tools

MS Excel

Job description

Job Description:

Managed Service Operations Analyst II

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

• We are looking for initiative-taking individuals with significant operational knowledge of CDO/CLO market and its reporting requirements.
• You will be a part of our Loan syndication and operations team which is deadline driven and requires strong focus on service quality.
• Work closely with account managers and relationship managers to provide clients with world-class services and swift problem resolutions.

About the team:

We bring together market-leading growth solutions and premiere operational services which primarily servethe investment bank and broker-dealer community with front-to-back best-of-breed solutions.

Our solutions include – Loan syndication, capital market, private debt, and middle market.

Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools.

About 2500 FIS employees around the globe working with our solutions.

Total $1.1 Billion Annual Revenue

68 of our clients are FIS Top 125 clients undefined

What you will be doing :

• As a Managed Service Operations Analyst II, you should be familiar with Structured finance, CDO/CLO, Loan syndication and its life cycle.
• You will be working on Trade execution and settlement, Reconciliations, Compliance reporting, Cash and Trade break investigation and resolution, Principal & Interest recon, Trade attributes recons and Trade Lifecycle Management.
• Performed the day-to-day operational tasks.
• Proactively work with internal & onshore support teams for timely clearance and resolutions of issues.
• Work on the Ad-Hoc requests received from the onshore team or Client.Ensure all items assigned are actively performed with accuracy & timeliness.
• Clear communication with internal & external Managers and other support team. Assist in providing status updates on problem resolutions and outstanding issues to other team members.
• Assist with process improvement by contributing ideas to improve team efficiency.
• Ensure SOP's/ Job Aids are kept up to date & reviewed with supervisor. Other Process documents (Error Log, Query Log, Process Maps, SIPOC, FMEA etc.) should be kept updated.

What you will need:

• Bachelor’s degree or the equivalent combination of education, training, and work experience.
• Five to seven years of Investment banking experience.
• Good written and verbal communication skills.
• Candidate should be flexible to support business in extended hours.
• Good knowledge in MS-excel.
• Quick learner and proactive in handling additional tasks.
• Experience of Loan syndication and financial services.
• Fluent in English.
• Excellent communicator – ability to discuss concerns and issues with other support team.

What we offer you:

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to collaborate with global teams and clients.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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