REMOTE (INDIA)- Marketing Ops Manager

Marrina Decisions; India; À distance; INR 1 200 000 - 2 100 000; Plein temps

Avantages offerts par ce poste

Health Benefits

Paid Vacation

Paid Holidays

Paid Sick Time

Ongoing Training programs

opportunities to learn and grow in Mar

Résumé du poste

Marrina Decisions is seeking an experienced Marketing Ops Manager to oversee process management, technology infrastructure, data & analytics, and brand compliance awareness. You will lead teams, develop marketing plans, and optimize campaigns to grow market share in a fast-paced MarTech environment.

The role requires strong Marketo expertise, email HTML design, and a track record of driving marketing operations excellence. India-based candidates preferred; equal opportunity employer.

Qualifications

• Experience creating Marketo emails.
• Experience with Marketo templates campaigns.
• Email HTML design experience.
• Marketo certification.

Responsabilités

• Lead marketing operations by directing staff and developing campaigns to drive demand.
• Maintain customer response operations with scheduling, staffing, and backup planning.
• Enforce quality standards, train reps, monitor calls, survey customers and evaluate outcomes.
• Train telemarketing staff to maintain manuals, dialogue guides, and respond to inquiries.
• Coordinate with related departments to streamline workflows and support business improvement teams.
• Prepare reports and presentations to keep management informed and guide decisions.
• Analyze brand data and market trends to grow market share and optimize strategies.
• Plan and direct marketing policies to increase customer interest and demand for products.
• Negotiate advertising, marketing, and promotions contracts.
• Monitor costs and pricing to shape discounting strategies.

Connaissances

Marketo

Email marketing

Data analytics

Team leadership

Formation

Master’s Degree in business administration

Outils

Marketo

Description du poste

Marketing Ops Manager

We are searching for experienced and dynamic candidates for the position of Senior Marketing Operations Manager who will oversee process management, technology infrastructure, data & analytics, and brand compliance awareness of Marrina Decisions.

Role and Responsibilities:

• Markets products by managing staff, researching, and developing marketing plans, maintaining response operations, and maintaining quality ratings.
• Maintains customer response operations by establishing work schedules, and assigning employees, and providing backup.
• Maintains quality service by establishing and enforcing standards, training representatives, monitoring calls, surveying customers, and evaluating outcomes.
• Resolves customer problems by training telemarketing service representatives to maintain reference manuals and dialogue guides, provide information, and answer questions.
• Maintains work process flows by coordinating information and requirements with related operational departmentsand participating with and providing resources to business improvement teams.
• Keeps management informed by preparing reports, preparing presentations, interpreting information, and making recommendations.
• Oversees brand data, analytics, and emerging market trends to strategize ways to increase market share.
• Plan, direct, and coordinate marketing policies and programs to increase customer interest and demand for products and services.
• Negotiates contracts for advertising, marketing, and promotions.
• Monitors, internal costs and competitive pricing to develop pricing and discounting strategies.
  

Required Qualifications

• Should have created Marketo emails.
• Marketo Templates Campaigns.
• Email template design using HTML
• Should be certified in Marketo

Skills/Abilities and Knowledge

• Exceptional interpersonal, communication, analytical, optimization, and problem-solving skills
• Ability to analyze and interpret data with accuracy
• Excellent with numbers, data analysis, and research
• 6-8+ years of industry experience in the Marketing Operations role

Education:

• Master’s Degree in business administration, and management.
• Should be certified in Marketo

Marrina Decisions is an Equal Opportunity Employer

• Health Benefits
• Paid Vacation
• Paid Holidays
• Paid Sick Time
• Ongoing Training programs
• and opportunities to learn and grow in this MarTech world.

Salary Range

Depends on geo and experience