Release Manager (ITIL, DevOps, Critical Release)

BMW TechWorks India Pvt Ltd.; Chennai District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

BMW TechWorks India Pvt Ltd. in Chennai is seeking a Release Manager with 6-10 years of experience to own production stability and deployment readiness across environments.

The role requires coordinating with cross-functional teams, managing incidents, changes, and releases, and ensuring service availability and performance. You will monitor applications, perform post-release validations, and drive continuous improvements through ITIL-aligned processes.

Qualifications

• Experience in application support for critical systems.
• Strong understanding of ITIL processes (incident, problem, change).
• Ability to troubleshoot functional and technical issues.
• Basic knowledge of cloud, monitoring, and logging tools.
• Experience with deployments and configuration changes.
• Understanding of user roles and access management.
• Familiarity with APIs and data flows (XML/JSON).
• Experience with ticketing tools and SLA environments.
• Strong analytical and problem-solving skills.
• Good communication and documentation skills.

Responsibilities

• Ensure smooth day-to-day operations and stability of business-critical applications.
• Act as the primary support contact for incidents, performance, and availability.
• Monitor systems, logs, and application health to detect and resolve issues early.
• Handle incident, problem, and change management including complex tickets.
• Collaborate with cross-functional teams for quick resolutions.
• Perform post-release validations and ensure system stability.
• Support data validation, environment readiness, and access management.
• Track KPIs and recurring issues to improve reliability.
• Contribute to continuous improvement and process optimization.
• Ensure business continuity during critical periods.

Skills

Incident management

ITIL processes

Troubleshooting

Cloud basics

Deployments

Access management

APIs/XML/JSON

Ticketing tools

Analytical skills

Documentation

Tools

AWS CloudWatch

Dynatrace

Splunk

Kibana

Shell scripting

Job description

Role : Release Manager

Location: Chennai

Experience: 6 - 10 years

What awaits you/ Job Profile

• Ensure smooth day-to-day operations and stability of business-critical applications.
• Act as the primary support contact for incidents, performance, and availability.
• Monitor systems, logs, and application health to detect and resolve issues early.
• Handle incident, problem, and change management including complex tickets.
• Collaborate with cross-functional teams for quick resolutions.
• Perform post-release validations and ensure system stability.
• Support data validation, environment readiness, and access management.
• Track KPIs and recurring issues to improve reliability.
• Contribute to continuous improvement and process optimization.
• Ensure business continuity during critical periods.

What should you bring along

• Experience in application support for critical systems.
• Strong understanding of ITIL processes (incident, problem, change).
• Ability to troubleshoot functional and technical issues.
• Basic knowledge of cloud, monitoring, and logging tools.
• Experience with deployments and configuration changes.
• Understanding of user roles and access management.
• Familiarity with APIs and data flows (XML/JSON).
• Experience with ticketing tools and SLA environments.
• Strong analytical and problem-solving skills.
• Good communication and documentation skills.

Must have technical skill

• Own end-to-end operational stability, availability, and performance of business-critical applications across production and non-production environments.
• Java/J2EE,Quarkus Frameworks, Microservices, Angular , PostgreSQL.
• L2/L3 Application Support & Incident Management expertise.
• Monitoring tools experience (AWS CloudWatch, Dynatrace, Splunk, kibana, Shell Scripting).
• Strong log analysis and root cause identification skills.
• Experience in deployments, integrations, and environments.
• SQL, cloud basics, and SLA/SLO understanding.

Good to have technical skills

• Certifications (ITIL Foundation, ServiceNow).
• CI/CD and DevOps tools (Git).
• Automation/scripting (Python, Shell).
• Monitoring tools (Grafana, ELK stack).
• Experience in regulated environments.