Relationship Wealth Manager

DBS Bank; Gurugram District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

DBS Bank India in Gurugram seeks a Senior HNI Sales professional to acquire and upgrade DBS Treasures clients, managing relationships with AUM above INR 10 million and TRV over INR 30 lakhs.

You will deepen wallet share, coordinate with Wealth/Investments/Insurance specialists, ensure regulatory compliance, and deliver strong revenue growth through cross-sell and up-sell within the local market.

Qualifications

• 6-12 years of experience in HNI Sales / Wealth Management / Private Banking.
• Graduate or postgraduate with MBA in relevant field.
• AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage.

Responsibilities

• Acquire and upgrade Treasures clients with AUM > INR 10 M.
• Engage with existing customers to deepen wallet share through retention and growth of TRV.
• Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients.
• Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per policy.
• Provide feedback on market, competition, and products for improvements.

Skills

Relationship Management

Probing & Listening

Communication Skills

Analytical

Results-oriented

Customer-centric

Education

MBA in relevant field

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.

Job Purpose:

To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients having a total relationship value => INR 30 lakhs through need-based approach and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.

Key Accountabilities

• Acquire and upgrade quality Treasures clients in the branch location areas
• Engage with existing customers to deepen the wallet share through retention and growth of of Total Relationship Value (TRV).
• Accountable for achieving annual volume and revenue objective.
• Ensure Savings Book and loan book growth
• Ensure proper implementation & execution of product strategies through effective relationship management.
• Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions
• Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to DBS processes.

Job Duties

• Establish, manage and grow the TRV of the elite Treasures Client segment by acquiring and nurturing the clients having AUM => INR 10 M
• Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients.
• Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Provide feedback on market, competition, and products, suggest innovations & ideas for continuous product and service improvements.
• Ensure internal and regulatory compliance and address operational risks if any.

Required Experience

• 6-12 years of experience in HNI Sales / Wealth Management / Private Banking segment.
• Sound understanding of financial planning and wealth management products in India
• In-depth knowledge of local market and competition.
• AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage.

Education / Preferred Qualification

• Graduate / Postgraduate with MBA in relevant field

Core Competencies

• Effective probing and listening skills.
• Strong Relationship Management and influencing skills
• Self-driven and ambitious.
• Good written and verbal communication skills
• Results-oriented, analytical and ability to deliver results under pressure
• Understanding of competitive positioning
• Strong service orientation, customer-centric behavior.

DBS India - Culture & Behavior

• Performance through Value Based Propositions
• Ensure customer focus by delighting customers & reduce complaints.
• Build pride and passion to protect, maintain and enhance DBS image and reputation.
• Enhance knowledge base, build skill sets & develop competencies.
• Execute at speed while maintaining error free operations.