Relationship Officer

Kotak Mahindra Bank Limited; Anantapuram; On-site; INR 350,000 - 520,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a Relationship Officer for SBE sales in India. The role involves assisting the team, coordinating with RM for activities, and ensuring smooth documentation and onboarding for small business clients.

The incumbent will handle working capital solutions, fund-based and non-fund based lending, and cross-sell related products while maintaining high service standards and client trust.

Qualifications

• Passionate to do sales with a go-getter attitude.
• Strong customer orientation and self-motivation.
• Good relationship management and communication skills.
• Proficient in convincing and influencing others.
• Graduation is a must.

Responsibilities

• Assist team in day-to-day tasks and coordinate with RMs.
• Document collection from client and ensure completion with signatures and stamps.
• Ensure documentation is accurate and case clears in first pass.
• Coordinate with internal teams for smooth processing of client transactions.
• Understand client business and provide appropriate working capital and loan solutions.
• Deal across secured and unsecured lending such as Cash Credit, Demand Loan, BG, etc.
• Work with Branch Banking teams for new customer addition and onboarding of clients.
• Coordinate with RMs for business activities and cross-sell opportunities.
• Maintain quality service by adhering to organizational guidelines.

Skills

Sales

Customer orientation

Communication

Relationship mgmt

Self-motivated

Education

Graduation

Job description

Job description

• Relationship Officer-SBE-Small Business Enterprise-Sales Role: Relationship Officer- SBE Grade- E0 Job Description Assisting team in day to day tasks and coordinating with RMs for activities related to business.
• Document collection from client and to ensure completion of all the documents along with signatures and stamps.
• To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass.
• Coordinating with the internal teams for documentation to ensure smooth processing of client transactions.
• To understand clients business & provide appropriate working capital and business loan solutions.
• Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc.
• Work closely with Branch Banking teams for new customer addition.
• To ensure smooth onboarding of the client and catering to client requirements.
• Coordinate with the internal teams, RMs or clients for completion of documentation relating to renewal/ modification/ enhancement or fresh disbursement.
• To coordinate with RMs for business related activities and also help in cross sell Calling active clients to encourage them to take up new facilities and products.
• Addressing client’s uncertainties, grievances and suggestions on time.
• Communicating requests and acceptances of offers to our sales team for closing.
• Recording all successful and unsuccessful attempts to close sale.
• Keep up quality service by adhering to organizational guidelines.
• To be updated about the latest product offerings and offers To understand clients business & provide appropriate working capital solutions across Fund/ non Fund based products.
• To penetrate client with various products for the primary Relationship & Group companies.
• To build relationships with key persons in the target segments & build client trust & confidence.
• Focus to continually increase the Book size and profitability of the assigned portfolio.
• To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships.
• To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market Maintain high caliber client service.
• Improve efficiency by monitoring & overseeing continuous improvement of processes Constantly have a rapport with the operating units to customize and develop solutions

Job requirements

• Passionate to do sales Go Getter Attitude Strong Customer Orientation Self-Motivated Good relationship Management Good communication Good convincing & influencing skills Graduation is a must