Relationship Manager Royale

AU SMALL FINANCE BANK; Dadri; On-site; INR 900,000 - 1,400,000; Full time

Job summary

AU Small Finance Bank seeks an experienced HNI Relationship Manager in India to oversee a portfolio of high net worth clients and coordinate across group products to maximize profitability for the bank and the client. You will deepen relationships, drive growth in liabilities and investments, and ensure CRM-based activities align with organizational risk controls and service standards across channels.

A proven track record in HNI banking, risk awareness, and a multi-channel approach to client

Qualifications

• Experience in managing HNI client relationships in banking.
• Proven ability to grow CASA and assets.
• Strong knowledge of CRM processes and banking products.

Responsibilities

• Build and manage Au Royale relationships for liabilities and investments.
• Identify opportunities to deepen client portfolios.
• Ensure lead generation and cross-selling across channels.
• Maintain CRM records and comply with bank policies.

Skills

Relationship Management

HNI Banking

Sales & Revenue Growth

Education

Bachelor's degree in Finance or Banking

Tools

CRM systems

MS Excel

Job description

The HNI (High Net worth individuals) relationship manager is accountable for a portfolio of High Net worth Clients, integrating and coordinating all Banks’ Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client

Managing the banking and investments relationship with Au Royale clients and responsible for overall growth of Liabilities & Investment business from HNI segment.

• Increase CASA balance in allocated portfolio either through Deepening or Acquisition of NTB Royale Customer,
• Proactively and timely identifies potential problem accounts and formulates appropriate risk
• Mitigating strategies.
• Manage customer migration between segments, sub-segments and the HNI business.
• Grow portfolio profitability through the utilization of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.
• Develop, manage, and expand Au Royale customer relationships by providing service level which exceeds client expectations of most important customer segment
• Ensure all sales activity is recorded online as per the organizational process (CRM)
• Develops new and expands existing High Net worth Customer relationships for liabilities and retail assets
• Informs customers about new products or product enhancements to further expand the banking relationship
• Capture and maximize the business opportunity through detailed client profiling as per organizational process (CRM)