Relationship Manager Royale

AU SMALL FINANCE BANK; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

AU SMALL FINANCE BANK is seeking an HNI Relationship Manager in Bengaluru to manage a portfolio of high-net-worth clients, coordinating all bank products to maximize profitability for both the client and the bank. The role focuses on Liabilities and Investments growth, with emphasis on deepening relationships and cross-selling across channels.

You will drive CASA growth, manage risk, and ensure CRM-driven recording of all sales activities while expanding Au Royale client relationships through

Qualifications

• HNI relationship manager is accountable for a portfolio of High Net worth Clients, coordinating all products/services to maximize value of the relationship.
• Managing the banking and investments relationship with Au Royale clients and responsible for growth of Liabilities & Investment business from HNI segment.
• Proactively identifies potential risk accounts and formulates mitigations.

Responsibilities

• Increase CASA balance in allocated portfolio through deepening or NTB Royale customer acquisition.
• Proactively identifies potential problem accounts and formulates risk mitigations.
• Manage customer migration between segments, sub-segments and the HNI business.
• Grow portfolio profitability through multi-channel delivery strategies, including electronic banking channels.
• Develop, manage, and expand Au Royale customer relationships with service levels exceeding client expectations.
• Ensure all sales activity is recorded online as per the CRM process.
• Develops new and expands High Net worth Customer relationships for liabilities and retail assets.
• Inform customers about new products or product enhancements to expand the banking relationship.
• Capture and maximize the business opportunity through detailed client profiling as per CRM.

Skills

Relationship management

CRM usage

Cross-selling

Risk management

Portfolio growth

Job description

The HNI (High Net worth individuals) relationship manager is accountable for a portfolio of High Net worth Clients, integrating and coordinating all Banks’ Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client

Managing the banking and investments relationship with Au Royale clients and responsible for overall growth of Liabilities & Investment business from HNI segment.

• Increase CASA balance in allocated portfolio either through Deepening or Acquisition of NTB Royale Customer,
• Proactively and timely identifies potential problem accounts and formulates appropriate risk
• Mitigating strategies.
• Manage customer migration between segments, sub-segments and the HNI business.
• Grow portfolio profitability through the utilization of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.
• Develop, manage, and expand Au Royale customer relationships by providing service level which exceeds client expectations of most important customer segment
• Ensure all sales activity is recorded online as per the organizational process (CRM)
• Develops new and expands existing High Net worth Customer relationships for liabilities and retail assets
• Informs customers about new products or product enhancements to further expand the banking relationship
• Capture and maximize the business opportunity through detailed client profiling as per organizational process (CRM)