Relationship Manager - Retail Sales - Direct Channel

Tata Capital Finance Ltd; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tata Capital Finance Ltd. is seeking a Relationship Manager for Retail Sales in the Direct Channel, Housing segment, based in Bengaluru. The role emphasizes aggressive sales targets for home loans and cross-selling while expanding client relationships and referral networks.

Key responsibilities include managing a team of relationship managers, developing builder and connector relations, and ensuring smooth file processing from login to disbursement with Operations and Credit support.

Qualifications

• Graduate or postgraduate degree is required.
• Role focuses on relationship management and sales in housing sector.

Responsibilities

• Aggressively drive sales targets for home loans and cross selling while enhancing client relationships.
• Retain and expand customer base for home loans and LAP to ensure repeat business or referrals.
• Maximize sales through DSA network by managing connector and builder relationships.
• Develop and maintain strong liaisons with clients for repeat business or referrals.
• Maximize APFs and increase penetration in approved APF projects.
• Identify and develop new builder/channel relationships to penetrate new markets.
• Ensure file processing from login to disbursement and liaise with Operations and Credit.
• Optimize team productivity by managing the team of relationship managers and aligning with ground lead generation.
• Lead and supervise growth through training, motivation and deployment strategies.

Education

Graduate, Masters/Postgraduate

Job description

Relationship Manager - Retail Sales - Direct Channel - Housing - EM - Sales - Bengaluru - SBR Gokulam - JM

Core Responsibilities:

Sales Process Management

• Aggressively drive the sales numbers and achieve the business targets for home loans and through cross selling while continuing to enhance and upgrade the client relationships.
• Retain and expand the company's base of customers for home loan and LAP channel so as to ensure repeat business or referrals
• Maximize sales through a network of DSA by effectively managing connector and builder relationships to ensure strong business
• Develop and maintain strong liaisons with the clients for repeat business or referrals.
• Maximize number of APFs and increase penetration in the approved APF projects.
• Identify and develop new builder/channel relationships so as to penetrate new markets and thereby increase business
• Ensure the files are processed from login stage to disbursement and liaise with internal departments (Operations and Credit) for completion.

Sales Planning and Team Management

• Optimize team productivity by effectively managing the team of relationship managers so as to assure achievement of team results and thereby meet the business targets and profitability of the area
• Align with the team on ground lead generation activities for Sales.
• Lead and supervise the team of relationship managers for the implementation of the growth agenda through appropriate training, motivation and deployment strategies

Industry & Governance

• Constantly keep abreast of market trends and competitor intelligence so as to build and develop effective sales and marketing strategies
• Use understanding of the markets / competition / process and products available in the markets to provide positive feedback to the central product and policy team to stay ahead in the market.
• Ensure compliance to all Audit / NHB regulations as well as processes, policies and reports as per company designed systems.

Qualifications:

Graduate, Masters/Postgraduate