Relationship Manager - Retail Sales

Tata Capital Finance Ltd; Raipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Capital Finance Ltd is seeking a sales-focused professional to drive growth in home loans and cross-sell opportunities. The role involves managing client relationships, expanding the customer base for home loans and LAP, and leveraging a DSA network to maximize sales and APF penetration.

The candidate will liaise with internal teams to ensure end-to-end processing from login to disbursement, while guiding the team to achieve sales targets and profitability in the assigned area.

Qualifications

• Graduate or postgraduate degree required.
• Strong client relationship focus and cross-selling abilities.
• Experience in home loans or LAP channel beneficial.

Responsibilities

• Aggressively drive the sales numbers and achieve business targets for home loans and cross-selling; upgrade client relationships.
• Retain and expand the customer base for home loans and LAP to ensure repeat business or referrals.
• Maximize sales through a network of DSA; manage connector and builder relationships for strong business.
• Develop and maintain strong liaison with clients for repeat business or referrals.
• Maximize APFs and increase penetration in approved APF projects.
• Identify and develop new builder/channel relationships to penetrate new markets.

Skills

Sales drive

Relationship management

DSA network

Education

Graduate / Postgraduate

Job description

Job Purpose :

To drive sales and ensure business targets are achieved

Core Responsibilities:

• Aggressively drive the sales numbers and achieve the business targets for home loans and through cross selling while continuing to enhance and upgrade the client relationships.


• Retain and expand the company's base of customers for home loan and LAP channel so as to ensure repeat business or referrals


• Maximize sales through a network of DSA by effectively managing connector and builder relationships to ensure strong business


• Develop and maintain strong liaisons with the clients for repeat business or referrals.


• Maximize number of APFs and increase penetration in the approved APF projects.


• Identify and develop new builder/channel relationships so as to penetrate new markets and thereby increase business


• Ensure the files are processed from login stage to disbursement and liaise with internal departments (Operations and Credit) for completion.

Sales Planning and Team Management

• Optimize team productivity by effectively managing the team of relationship managers so as to assure achievement of team results and thereby meet the business targets and profitability of the area


• Align with the team on ground lead generation activities for Sales.


• Lead and supervise the team of relationship managers for the implementation of the growth agenda through appropriate training, motivation and deployment strategies

Industry & Governance

• Constantly keep abreast of market trends and competitor intelligence so as to build and develop effective sales and marketing strategies


• Use understanding of the markets / competition / process and products available in the markets to provide positive feedback to the central product and policy team to stay ahead in the market.


• Ensure compliance to all Audit / NHB regulations as well as processes, policies and reports as per company designed systems.

Qualifications:

• Graduate, Masters/Postgraduate