Relationship Manager Premier Account

Quotient Consultancy; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Quotient Consultancy is seeking a Relationship Manager Premier Account (RMPA) to oversee a portfolio of premium banking clients in Mumbai. The role focuses on relationship building, financial needs analysis, and expanding the banking relationship with high-net-worth customers.

You will drive sales across accounts, deposits, investments, insurance, loans and cards, while ensuring compliance and superior service.

Qualifications

• Experience in Retail Banking / Branch Banking.
• Handling premium or affluent customers.
• Knowledge of CASA, Savings, Current Accounts and deposits.
• Experience in cross-selling Mutual Funds, Insurance, Loans and Cards.
• Strong communication and relationship skills.
• Proven ability to achieve business targets and generate revenue.

Responsibilities

• Manage a portfolio of premium banking customers and provide personalized banking services.
• Build strong customer relationships through regular engagement and financial needs analysis.
• Acquire new premium banking customers through references, networking and market activities.
• Grow the existing customer portfolio and increase customer engagement.
• Identify opportunities to expand the banking relationship with existing customers.
• Drive sales of Savings Accounts, Current Accounts, Fixed Deposits, Mutual Funds, Insurance, Loans and Credit Cards.
• Cross-sell banking and third-party financial products based on customer requirements.
• Achieve monthly and quarterly business targets.
• Increase CASA balances, deposits and investment portfolio.
• Improve portfolio profitability through effective relationship management.
• Generate revenue through banking products and third-party product sales.
• Minimize customer attrition through proactive engagement.
• Handle customer queries and coordinate with internal departments for timely resolution.
• Ensure compliance with KYC, AML and internal banking policies.
• Maintain high standards of customer service and operational excellence.

Skills

Relationship management

Sales & cross-selling

Customer service

Portfolio management

Financial advisory

Job description

Job Details

• Designation: Relationship Manager Premier Account (RMPA)


• Industry: Banking / Financial Services


• Department: Retail Banking / Branch Banking


• Job Role: Relationship Management / Sales


• Experience: As per hiring requirements


• Qualification: As per company norms


• Employment Type: Full Time

Key Responsibilities

1. Customer Relationship Management

• Manage a portfolio of premium banking customers and provide personalized banking services.


• Build strong customer relationships through regular engagement and financial needs analysis.


• Ensure a high level of customer satisfaction and retention.

2. Business Development & Acquisition

• Acquire new premium banking customers through references, networking and market activities.


• Grow the existing customer portfolio and increase customer engagement.


• Identify opportunities to expand the banking relationship with existing customers.

3. Sales & Cross-Selling

• Drive sales of Savings Accounts, Current Accounts, Fixed Deposits, Mutual Funds, Insurance, Loans and Credit Cards.


• Cross-sell banking and third-party financial products based on customer requirements.


• Achieve monthly and quarterly business targets.

4. Portfolio & Revenue Management

• Increase CASA balances, deposits and investment portfolio.


• Improve portfolio profitability through effective relationship management.


• Generate revenue through banking products and third-party product sales.


• Minimize customer attrition through proactive engagement.

5. Customer Service & Compliance

• Handle customer queries and coordinate with internal departments for timely resolution.


• Ensure compliance with KYC, AML and internal banking policies.


• Maintain high standards of customer service and operational excellence.

Desired Candidate Profile

• Experience in Retail Banking / Branch Banking / Relationship Management.


• Strong exposure to handling premium or affluent banking customers.


• Good knowledge of CASA, Savings Accounts, Current Accounts, Fixed Deposits and Third-Party Products.


• Experience in cross-selling Mutual Funds, Insurance, Loans and Credit Cards.


• Proven ability to achieve business targets and generate revenue.


• Excellent communication, relationship management and customer acquisition skills.


• Strong customer servicing and portfolio management capabilities.