Relationship Manager Platinum

AU SMALL FINANCE BANK; Kolkata District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Manager Platinum to lead high-net-worth client banking in multiple cities. You will manage and expand relationships, cross-sell products, and ensure portfolio profitability.

The role emphasizes field-based client acquisition, adherence to banking policies, and CRM-driven profiling to maximize revenue while delivering exceptional service across the AU customer base. Travel and field work form a core part of the responsibilities.

Responsibilities

• Manage and grow banking relationships with High Net Worth clients.
• Increase CASA balances through deepening existing relationships and acquiring NTB clients.
• Drive growth in liabilities and investment products within the HNI segment.
• Profile clients in CRM and identify opportunities enhancing profitability.
• Develop and expand relationships for liability and retail assets; cross-sell products.

Skills

Professional communication

Relationship management

Sales forecasting & reporting

Customer service

Digital banking apps

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Manager Platinum

Office Location:

Abohar Abohar , Agar Malwa Agar Malwa , Ahilyanagar Ahilyanagar , Alot Alot , Anupgarh Anupgarh , BEEJOLIYA Bijoliya , Bagru Bagru , Balotra Balotra , Bandikui Bandikui , Bansur Bansur , Banswara Banswara , Barmer Barmer , Barna Barna , Barwani Barwani , Bassi Bassi , Beawar Beawar , Begun Begun , Behror Behror , Betul Betul , Bhairunda Nasrullaganj , Bharatpur Bharatpur , Bhinder Bhinder , Bhinmal Bhinmal , Bidasar Bidasar , Bijainagar Bijainagar , Borsad Ratan Park Society Borsad , Bundi Bundi , Chaksu Chaksu , Chhatarpur Chhatarpur , Chirawa Chirawa , Chohtan Chouhtan , Chomu Chomu , Churu Churu , Dahod Dahod , Dantaramgarh Dantaramgarh , Degana Degana , Dhar Dhar , Dholpur Dholpur , Dhule Dhule , Didwana Didwana , Dudu Dudu , Dungarpur Dungarpur , Faridkot Faridkot , Fatehnagar Udaipur , Fatehpur Fatehpur , Fazilka Fazilka , Gangapur Gangapur , Ganj Basoda Ganj Basoda , Gathwari Gathwari , Godhra Godhra , Gotan Gotan , Hanumangarh Hanumangarh , Heerawala Heerawala , Hindaun Hindaun , Jabalpur Jabalpur , Jaisalmer Jaisalmer , Jalgaon Jalgaon , Jalore Jalore , Jhunjhunu Jhunjhunu , Jobner Jobner , Kalol Kalol , Kathlal Kathlal , Katni Katni , Kekri Kekri , Khandela Khandela , Khargone Khargone , Kishangarh Kishangarh , Kishangarh Bas Kishangarh Bas , Kolhapur Kolhapur , Kotputli Kotputli , Kuchaman City Kuchaman City , Latur Latur , Mansa Mansa , Muktsar Muktsar , Nagaur Nagaur , Narmadapuram Hoshangabad , Nawa Nawa , Nawalgarh Nawalgarh , Nohar Nohar , Nokha Nokha , Pali Pali , Paota Paota , Parbatsar Kishangarh Road Parbatsar , Patan Patan , Phagi Phagi , Phalodi Phalodi , Pratapgarh Pratapgarh , Raisinghnagar Raisinghnagar , Raiwana Neemrana , Ratlam Ratlam , Renwal Renwal , Reodar Reodar , Rewa Rewa , Sagar Dashmesh Tower Sagar , Sagwara Sagwara , Salumber Salumber , Sangli Sangli , Sangrur Sangrur , Saraswati Chowk Solapur Solapur , Sardarshahar Sardarshahar , Satna Satna , Sawai Madhopur Sawai Madhopur , Shahpura Shahpura , Shrirampur Shrirampur , Sikar Sikar , Sirohi Sirohi , Sri Madhopur Sri Madhopur , Sujangarh Sujangarh , Sumerpur Sumerpur , Thanagazi Thanagazi , Tikamgarh Tikamgarh , Tonk Tonk , Vidisha Vidisha , Yelahanka Bengaluru Bengaluru

Position description:

Accountable for meeting sales targets (No. and value) as per the defined scorecard

Primary Responsibilities

• 1. Manage and grow the banking and investment relationships of High Net Worth (HNI) clients under the their portfolio. 2. Increase CASA balances in the assigned portfolio through deepening existing relationships and acquiring new-to-bank (NTB) customers. 3. Drive overall growth in liabilities and investment products within the HNI segment. 4. Capture and maximize business opportunities through detailed client profiling in line with organizational processes (CRM). 5. Develop and expand customer relationships for both liability and retail asset products. 6. Inform clients about new products and enhancements to deepen and broaden banking relationships. 7. Ensure portfolio profitability by cross-selling and up-selling across the Bank’s product suite. 8. Manage segment-wise customer migration to enhance profitability and optimize service delivery.

Additional Responsibilities

• 1. Deliver a superior service experience that exceeds the expectations of AU clients. 2. Proactively identify potential problem accounts and implement risk-mitigating strategies. 3. Ensure customer migration across sub-segments is managed smoothly and aligned with Bank policies. 4. Promote and drive usage of digital and alternate banking channels to improve client convenience and reduce operational costs. 5. Accurately and consistently record all sales and client engagement activities in the CRM system. 6. Ensure strict compliance with regulatory and internal policies, especially in customer onboarding and account management. 7. Foster long-term client relationships through trust, transparency, and proactive engagement.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s

Required Training/s

Required Work Experience

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Key Performance Indicators:

Business Volume, Average Ticket size, Boarding rate

Required Competencies:

1. ownership and accountability for results 2. Customer-centric mindset and actions 3. adept at handling digital business apps and software 4. hard work and detail-orientation 5. eager to learn and grow as a banking professional 6. positive mindset, ethical and high integrity 7. Bias for Action and Urgency

Required Knowledge:

1. Aptitude for lead generation 2. Target Market Knowledge - Local Area geography familiarity 3. Familiarity with Digital applications 5. Detailed data collection/recording

Required Skills:

1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken 2. Relationship Management - Client-Centric Approach, respectful 3. Sales Forecasting & Reporting

Required Abilities

• Physical: 1. Physical fitness 2. Mental agility 3. Ability to do extensive field travel/work 4. Ability to handle work pressure and demanding clients
• Other: 1. Valid Two-Wheeler Driving License 2. Personal 2-wheeler 3. Own Smartphone 4. track record of past employment 5. Positive reference check and clear civil report

Work Environment Details:

90% - Field, 10% - Office

Specific Requirements

• Travel: High
• Vehicle: 2-wheeler
• Work Permit:

Other Details

• Pay Rate:
• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement
• Compliance Related: 1. Aherence to Code of Conduct policy of the bank 2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc. 4. Ensure adherence to KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines during all customer onboarding and account-opening processes.
• Union Affiliation: