Relationship Manager - MF

PeopleStrong Pte Ltd; Nurpura; On-site; INR 500,000 - 700,000; Full time

Job summary

Equitas Small Finance Bank is hiring a Relationship Manager - MF to handle microfinance client relationships and drive collections, cross-sell products, and member retention in the North zone. The role demands field-based engagement and performance against defined KPIs.

You will work in Inclusive Banking - MF within the Business division, reporting to the Business Unit, with a focus on customer focus and strategic business orientation to grow the MF portfolio in assigned centres.

Qualifications

• Customer focus is essential for client relationships and collections.
• Strong orientation towards strategy and business growth.
• Ability to work in field and meet targets in MF operations.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure achievement of collections target set for allocated centres.
• Ensure achievement of new members through AOC.
• Achieving the set targets for Cross Sell products.
• Member Retention.
• Self Development.
• Process Orientation.

Skills

Customer Focus

Strategic Business Orientation

Job description

Posted On 29 Sep 2026

End Date 04 Oct 2026

Required Experience 1 - 3 years

Basic Section

No. Of Openings 1

External Title Relationship Manager - MF

Employment Type Permanent

Employment Category Field

Closing Date 04 Oct 2026

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - MF

Sub-Department Business

Generic Role Relationship Manager

External Title (Job Role) Relationship Manager - MF

Division Inclusive Banking - MF

Zone North

Branch Code 15010

Skills

Skill

Customer Focus Strategic Business Orientation

Key Result Areas
Position : Relationship Officer - MFI

S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR 1162352

1 Ensure achievement of collections target set for allocated centres. 50% % of regular Collections
(as per annexure 1)

2 Ensure achievement of new members through AOC 20% % of Achievement
(as per annexure 2)

3 Achieving the set targets for Cross Sell products 10% % of Cross Sell Penetration Achievement
% RD & APY Collections
(as per annexure 3)

4 Member Retention 10% % of Achievement
(as per annexure 4)

5 Self Development 5% Annexure 5

6 Process Orientaition 5% Annexure 6

Annexure - 1

Performance Rating Repayment % to be achieved

5 (Excellent) 100% repayment achieved by end of every month during the review period

4 (Very Good) (99.81-100)% repayment achieved by end of every month during the review period

3 (Good) (99.51-99.80)% repayment achieved by end of every month during the review period

2 (Adequate) (99.31-99.50)% repayment achieved by end of every month during the review period

1 (Far below the expectation) < 99.3 % repayment achieved by end of every month during the review period

Annexure - 2

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

% of AOC Target >120% of AOC Target (111 -120)% of AOC Target (100% - 110%) of AOC Target (90 -99)% of AOC Target <90% of AOC Target

Annexure - 3

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

% of Achievement >120% of Cross Sell Target (111 -120)% of Cross Sell Target (100% - 110%) of Cross Sell Target (90 -99)% of Cross Sell Target <90% of Cross Sell Target

Annexure - 4

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

% of Achievement >120% (111 -120)% (100% - 110%) (90 -99)% <90%

Annexure - 5

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

Average Mandays of Training per Team Member >=3 2.5-2.99 2-2.49 1-1.99 <1