Relationship Manager - LAP-Loan Against Property-Sales

Kotak Mahindra Bank Ltd; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Kotak Mahindra Bank Ltd. seeks a Relationship Manager – LAP to drive growth in LAP by sourcing cases through DSA channels and maintaining strong client relationships.

You will coordinate with credit/operations and stay ahead of market dynamics while ensuring strict adherence to KYC and regulatory norms. This role requires a customer-focused, high-performance mindset in a fast-paced banking environment.

Qualifications

• Bachelor's degree in finance or related field.
• 3+ years in LAP/Home Loan/SME lending in the Banking or NBFC sector as a full-time permanent employee.
• Strong relationship management and interpersonal skills.
• Understanding of secured lending and property-related documentation.

Responsibilities

• Build and nurture long-term relationships with clients, understanding their financial goals and requirements.
• Offer personalized loan solutions, including LAP products, to meet client needs.
• Guide clients through the loan application process, ensuring a smooth and efficient experience.
• Stay updated on market trends, competitor offerings, and new loan products to provide the best advice to clients.
• Collaborate with internal teams, such as underwriting and legal, to ensure a seamless loan approval process.
• Maintain a high level of customer satisfaction by promptly addressing queries and concerns.
• Achieve individual and team sales targets through effective relationship management and cross-selling opportunities.
• Conduct regular client meetings and provide periodic updates on loan progress and market insights.

Skills

Relationship management

Secured lending knowledge

Self-motivated

Target-driven

Education

Bachelor's degree in finance

Job description

Job Title: Relationship Manager – LAP

Designation: Manager

Department: Sales – Loan Against Property

Reporting to: Area Sales Manager

Role Objective

To drive growth in the Loan Against Property (LAP) business by sourcing high-quality cases through DSA (Direct Selling Agent) channels, ensuring portfolio health, and building strong market relationships.

Key Responsibilities

Business Sourcing:

• Acquire LAP customers through DSA channels while adhering to internal policies and external regulatory guidelines.
• Identify and onboard high-potential DSAs and maintain strong working relationships.

Sales & Target Achievement:

• Meet or exceed assigned monthly and quarterly disbursement and fee income targets.
• Monitor and drive business volumes in a competitive market, maintaining a healthy pipeline.

Credit & Risk Coordination:

• Liaise with credit and operations teams to ensure smooth file processing and disbursal.
• Perform initial screening of customer financials and property documents before file submission.

Market Intelligence & Relationship Management:

• Track competitor offerings, pricing, and market dynamics.
• Maintain strong relationships with DSAs, customers, and internal stakeholders.

Compliance & Documentation:

• Ensure thorough KYC, property valuation, and legal documentation as per company standards.
• Adhere to audit requirements, regulatory norms, and internal processes.

Candidate Profile

Education: Graduate (minimum qualification)

Experience: Minimum 3 years of relevant experience in LAP/Home Loan/SME Lending in the Banking or NBFC sector as a full-time permanent employee.

Skills:

• Strong relationship management and interpersonal skills
• Understanding of secured lending and property-related documentation
• High level of self-motivation with a go-getter attitude
• Comfortable working in a high-performance, target-driven environment

What We Look For

• A professional who is passionate about sales and willing to go above and beyond.
• Someone who can thrive in a fast-paced, competitive landscape with a solution-oriented mindset.

Responsibilities

• Build and nurture long-term relationships with clients, understanding their financial goals and requirements.
• Offer personalized loan solutions, including Loan Against Property (LAP) products, to meet client needs.
• Guide clients through the loan application process, ensuring a smooth and efficient experience.
• Stay updated on market trends, competitor offerings, and new loan products to provide the best advice to clients.
• Collaborate with internal teams, such as underwriting and legal, to ensure a seamless loan approval process.
• Maintain a high level of customer satisfaction by promptly addressing queries and concerns.
• Achieve individual and team sales targets through effective relationship management and cross-selling opportunities.
• Conduct regular client meetings and provide periodic updates on loan progress and market insights.
• Identify and mitigate potential risks associated with loan applications, ensuring compliance with regulations.
• Represent the company professionally at industry events and networking opportunities.

Qualifications

• A bachelor's degree in finance, business administration, or a related field is preferred.
• Minimum 2-3 years of experience in relationship management, preferably in the financial services industry.
• Strong knowledge of Loan Against Property (LAP) products and the Indian mortgage market.
• Excellent interpersonal and communication skills, with a client-centric approach.
• Ability to build trust and rapport with clients, offering tailored financial solutions.
• Proficiency in MS Office and familiarity with CRM systems for efficient relationship management.
• Analytical skills to interpret financial data and offer suitable loan recommendations.
• Self-motivated and results-driven, with a track record of achieving sales targets.
• Strong work ethic, with the ability to work independently and as part of a team.
• Willingness to stay updated on industry trends and regulatory changes.