Relationship Manager - LAP

SkillLabs; Alwar; On-site; INR 600,000 - 900,000; Full time

Job summary

SkillLabs in India seeks a Channel Manager to drive growth by acquiring new customers in the assigned region and expanding market share for affordable mortgage products.

You will nurture partnerships with connectors, referral partners and DSA, ensure end-to-end service, manage file processing, and coordinate with legal, collection, and other vendors to keep portfolios healthy.

Qualifications

• Postgraduate candidate with relevant channel management experience.
• Experience in Prime mortgage products and partner ecosystems.

Responsibilities

• Drive business by acquiring new customers in the allocated region.
• Nurture relationships with connectors, referral partners and DSA.
• Increase market share of affordable mortgage products and deepen geography reach.
• Ensure high levels of engagement for pre and post customer service.
• Coordinate login of files and smooth processing using digital methods.
• Maintain control of NPA and collections / overdue cases.
• Maintain portfolio health by ensuring lend-to-collect culture.
• Liaise with legal, technical, collection, FI and RCU vendors.

Skills

Channel management

Partner relationships

Mortgage product

Customer service

Education

Postgraduate degree

Job description

Roles And Responsibilities

• Driving business through acquiring new customers in the allocated region with focus to improve the affordable reach.
• Nurturing the relationship with all sourcing partners - Connectors, Referral Partners and DSA
• Enhancing business through increase in market share of affordable mortgage and deeper geography penetration
• Ensuring high levels of engagement for effective pre & post customer service.
• Responsible for login of files and ensuring smooth processing of files using available digital methods.
• Complete control of NPA and Collections / overdue cases sourced.
• Maintenance of portfolio health by ensuring lend to collect culture is followed up to the last mile.
• Liaison with and manages legal, technical, collection, FI and RCU vendors.

Candidate Profile Required

• Post Graduate preferred with 3-5 Years of relevant work experience.
• Prior experience in channel management for Prime product