Relationship Manager - HNI - Branch Banking

SkillLabs Resource Services Pvt. Ltd.; Firozpur; On-site; INR 600,000 - 900,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. in India is seeking a Relationship Manager to manage HNW portfolios, acquire new relationships, and deliver superior service while increasing wallet size through strategic cross-selling of banking products.

The role focuses on onboarding eligible HNW clients, maintaining KYC/AML compliance, and driving revenue targets via advisory services and portfolio management. Strong communication and regulatory knowledge are essential.

Qualifications

• Proven ability to acquire HNW clients meeting product criteria.
• Strong relationship-building with high-net-worth individuals.
• Knowledge of banking products and processes.
• NRI product and regulatory knowledge.
• Excellent planning and organizing skills.
• Excellent communication skills.
• IRDA certification.
• NCFM certification (optional).
• Exposure to portfolio management segment.

Responsibilities

• IncludING HNI customers into the HNW program to grow profitability.
• Acquire new banks' HNW relationships and cross-sell products.
• Be the single point of contact for financial needs of clients.
• Flag eligible customers with branch staff for onboarding.
• Acquire customers who meet product criteria and build rapport.
• Regular interaction to update client profiles and needs.
• Enhance portfolio value and maintain quality hygiene.
• Cross-sell bank products as per customer needs.
• Joint calls with supervisor as defined.
• Provide advisory services based on requirements.
• Achieve monthly and yearly revenue targets (MTD/YTD).
• Control attrition of customers.

Skills

Sales and influencing skills

Banking product & process knowledge

NRI product knowledge

Regulatory knowledge

Planning and organizing skills

Excellent communication skills

IRDA certification

NCFM certification

Portfolio management exposure

Job description

Roles And Responsibilities

Job Purpose

• Responsible for including HNI customers into the HNW Programe and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the Right products, acquiring family a/c's ,retaining and enhancing the relationship. The RM is also responsible for
• Acquiring new Bank's HNW relationships.
• To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

(HNW Portfolio Management - Acquiring, Enhancing, Deepening and Retention)

• Liaising with branch staff to flag eligible customers form HNW portfolio
• Acquire new customers who meet product criteria
• Regular interaction with the customer to build rapport to understand and update the profile.
• Enhance the Overall value/book size of the portfolio
• Maintain the overall quality / hygiene parameters of the portfolio
• Cross selling products of the bank based on the customer need
• Joint calls being done along with Supervisor as per defined process
• Advisory services to be offered based on the requirement
• Achieving MTD and YTD Revenue Targets
• Attrition control of customers

Operations, Marketing & Processes

• Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
• Ensure KYC / AML norms are adhered to at all points of time
• Ensure that norms are adhered to for individuals workstation

Increase In Wallet Share

• Look for opportunities to cross sell any other product of the Bank, to ensure that Bank is a one stop shop & solution for all banking needs of the HNW Customer
• Sales to family members and associates (all network)
• Ensure that optimal levels of Income generating is reached
• Product Penetration & contribution towards focused product

Customer Service

• Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.
• Customer is informed about any regulatory or process change. Keep the customer updated on program features.
• Ensure timely customer communication on requests and concerns raised.
• Proactive complaint management through feedback from customers.
• Promoting all direct banking channels and ensuring that the customer is utilizing the same
• Ensure smooth transition of handover/takeover of the portfolio

Key Skills

• Sales and Influencing Skills
• Banking Product & Process Knowledge
• NRI Product and Regulatory Knowledge
• Planning and Organizing Skills
• Good Communication skills
• Knowledge of Competition & Current trends in financial Industry.
• IRDA Certification
• NCFM Certification (Optional)
• Exposure to Portfolio Management segment