Relationship Manager - HF_HOUSING FINANCE_0412_1246_1100185

Kotak Mahindra Bank; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank in Mumbai seeks a seasoned professional to manage high net worth client relationships, focusing on liabilities and commercial assets. You will drive cross-selling, service excellence, and strategic product introductions to grow the banking relationship.

The role requires deep knowledge of trade, forex, CA services and commercial assets, with a preference for candidates with related experience and a high-energy, customer-focused mindset.

Qualifications

• Experience in developing and maintaining relationships with HNI clients.
• Strong understanding of trade, forex and CA services.
• Knowledge of commercial assets (CC, OD, TL, Export Finance).
• Knowledge of mutual funds and insurance is an added advantage.
• Graduate with 4–6 years' experience; Post graduate 2–4 years.
• Customer orientation and high energy with a drive to succeed.

Responsibilities

• Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets.
• SOurces new bank customers through external individual efforts and acquisition channel.
• Ensures high levels of customer service orientation and application of bank policy.
• Cross-sells bank products to existing set of branch customers, which are mapped.
• Informs customers of new products or product enhancements further to expand the banking relationship.
• Plans and conducts special sales initiatives and events for prospective and existing clients.
• Coordinates with other group companies to provide seamless access to other products.
• Maintains complete relationship record for assigned customer accounts.
• Tracks customer complaints/queries and turnaround times for customer satisfaction

Skills

High Net Worth relationships

Trade & Forex

Commercial assets knowledge

Mutual funds & insurance understanding

Customer orientation

High energy

Job description

Job Description:

Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets

• Sources new bank customers through external individual efforts and acquisition channel
• Ensures high levels of customer service orientation and application of bank policy.
• Cross-sells bank products to existing set of branch customers, which are mapped
• Informs customers of new products or product enhancements further to expand the banking relationship.
• Plans and conducts special sales initiatives and events for prospective and existing clients.
• Coordinates with other group companies to provide seamless access to other products.
• Maintains complete relationship record for assigned customer accounts.
• Tracks customer complaints/queries and turnaround times for customer satisfaction

Desired Candidate Profile:

• Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service.
• Very good understanding of Trade and Forex & CA.
• Very good understanding of Commercial Assets like CC, OD, TL, Export Finance
• Understanding of Mutual Funds and Insurance is an added advantage
• Graduate 4 - 6 years of experience
• Post Graduate - 2 -4 years of experience
• Customer orientation
• High energy levels with a motive to succeed