Relationship Manager - HF_HOUSING FINANCE_0412_1246_1095603

Kotak Mahindra Bank; Maharashtra; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank seeks a Relationship Manager - HF to grow and manage high net worth customer relationships focused on liabilities and commercial assets. You will source new customers through external channels, cross-sell products, and coordinate with related groups to broaden banking access.

The role requires graduates with 4–6 years of experience or postgraduates with 2–4 years, demonstrating high energy and customer focus.

Qualifications

• Develops and maintains banking relationships with high net worth customers focusing on liabilities and commercial assets.
• Sources new bank customers through external efforts and acquisition channels.
• Cross-sells bank products to existing branch customers and informs customers of new product enhancements.
• Plans and conducts special sales initiatives and events for prospective and existing clients.
• Coordinates with group companies to provide seamless access to products.

Responsibilities

• Develop relationships with a select group of high net worth customers with personalized service.
• Demonstrate strong understanding of Trade and Forex and Commercial Assets (CC, OD, TL, Export Finance).
• Show knowledge of Mutual Funds and Insurance as added advantages.
• Maintain complete relationship records and monitor customer inquiries and satisfaction.

Skills

Relationship management

Customer service

Cross-selling

Trade & Forex

CA knowledge

Commercial assets

Mutual funds

Insurance knowledge

High energy

Education

Graduate

Post Graduate

Job description

Relationship Manager - HF

Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets

• Sources new bank customers through external individual efforts and acquisition channel
• Ensures high levels of customer service orientation and application of bank policy.
• Cross-sells bank products to existing set of branch customers, which are mapped
• Informs customers of new products or product enhancements further to expand the banking relationship.
• Plans and conducts special sales initiatives and events for prospective and existing clients.
• Coordinates with other group companies to provide seamless access to other products.
• Maintains complete relationship record for assigned customer accounts.
• Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile:
• Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service.
• Very good understanding of Trade and Forex & CA.
• Very good understanding of Commercial Assets like CC, OD, TL, Export Finance
• Understanding of Mutual Funds and Insurance is an added advantage
• Graduate 4 - 6 years of experience
• Post Graduate - 2 -4 years of experience
• Customer orientation
• High energy levels with a motive to succeed