Relationship Manager - Credit Life

Axis Max Life Insurance Limited; Tamil Nadu; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Axis Max Life Insurance Limited is seeking a RM- Credit Life to manage the Group credit life business with major bank partners. You will coordinate with bank teams, train ASC staff, and drive sales strategies to grow premium penetration while ensuring smooth issuance, onboarding, and post-sales processes.

The role involves close collaboration with Retail Asset Teams, Operations, and Bank officials to achieve targets and maintain service standards across locations.

Responsibilities

• Manage the Group credit life business with Bank employees
• Liaise with departments to close cases and drive process efficiency
• Champion product and process to boost top-line sales with the bank's channel partners
• Coordinate and train bank officials to enhance seller activation and engagement
• Provide market feedback on competition and market offerings
• Strengthen relationships with Partner’s leadership, Ops, Credit, DSA, and field staff
• Track penetration, publish dashboards, monitor metrics and adherence to TATs
• Oversee end-to-end claims operation and post-sales control

Job description

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Title

RM- Credit Life

Reporting To- Manager – Credit Life

Location

Will be responsible for managing a leading bank Loan Verticals and branches.

Purpose of the Job (overall high level summary of the job)

Managing the Group credit life business, across locations and to achieve business volume (premium) and desired penetration. Regularly engage and provide market update, training & drive the ASCs (Loan Centre) to implement the set processes and ensuring seamless functioning of Grp Cr Life product within ASCs. He/she will be closely working with the Retail Asset Teams of the Bank to sell Group credit life Scheme along with the bank’s primary product. He/she would plan, monitor, coach, communicate and execute sales strategies and gain mind share of the bank officials (at all levels) and then provide feedback. He/she will also in turn work with the Group Operations to follow up on issuance and clearing of pendency, if any.

Principal Accountabilities

How they are achieved/measured

• Manage the Group business with the Bank employees
• Liaison with different departments for closure of the cases
• Champion product and process to drive top line sales through business sales team and maintaining penetration levels of group insurance products with channel partner.
• Coordinate and train key officials (ASSL, DSA, other bank officials) to enhance their understanding of the business to increase seller activisation
• Provide market feedback on competition and other products in the market.
• Manage and strengthen relationship through engagement with Partner’s Zonal Leadership team, Ops & Credit Team, DSAs, SMs, Field Sales Staff at all levels and across functions. Values add in key initiatives to enhance attachment ration & business volume through training and service.
• Tracking penetration performance and publishing dashboards, along with Group Operations.
• To measure & monitor the various metrics (Files and sum assured Penetration rates, seller activation, Claim denial rates/ pending rates, rejection ratios , medical TATs etc), to minimize the same and adhere to TATs and contribute to product improvement.
• Monitoring and control process of Post Sales.
• Managing complete claims operation & end to end process