Relationship Manager - CEQ Finance

Tata Capital; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tata Capital in Bengaluru is seeking a hands-on professional to manage customer relationships across contractors, fleet owners and SME customers. You will act as the primary contact for queries and servicing, driving repeat business and referrals.

You will coordinate deal processing, ensure KYC and documentation completeness, prepare loan proposals, and work with Credit, Operations and Collections to move files through approvals and disbursement, while supporting sourcing and MIS tasks.

Responsibilities

• Customer Relationship Management: Manage relationships with contractors, fleet owners, and SME customers
• Deal Processing & Documentation: Collect and verify customer documents and application details; Ensure completeness of KYC, financials, and asset-related documentation; Coordinate with internal teams for smooth case processing
• Credit Coordination & Proposal Handling: Prepare and submit loan proposals / CAM inputs; Liaise with Credit teams for approvals and query resolution; Ensure timely movement of files across approval stages
• Disbursement & Execution: Coordinate with Operations for timely disbursement of loans; Ensure all pre-disbursement conditions are met; Track case status and resolve delays
• Business Support & Sourcing (Limited): Support sourcing through dealer references and existing relationships; Assist State Head / ASM in deal origination and closure; Generate leads through local market connect and referrals
• Portfolio Management & Follow-ups: Track customer repayment behavior and early delinquency signals; Follow up with customers for timely repayments; Coordinate with Collections teams for overdue cases
• Utilization & Customer Engagement: Drive repeat transactions and utilization of existing relationships; Ensure continuous engagement with active customers and dealers; Identify opportunities for cross-sell / additional funding
• MIS & Reporting: Maintain data on cases handled, disbursements, and pipeline; Update internal systems and provide regular status updates; Ensure accuracy of reporting
• Compliance & Process Adherence: Ensure adherence to internal policies, KYC norms, and documentation standards; Maintain audit-ready documentation; Support audit and compliance checks

Job description

Main Accountabilities

• Customer Relationship Management
  • - Manage relationships with contractors, fleet owners, and SME customers
  • - Act as the primary point of contact for customer queries and servicing
  • - Build strong engagement to drive repeat business and referrals
• Deal Processing & Documentation
  • - Collect and verify customer documents and application details
  • - Ensure completeness of KYC, financials, and asset-related documentation
  • - Coordinate with internal teams for smooth case processing
• Credit Coordination & Proposal Handling
  • - Prepare and submit loan proposals / CAM inputs
  • - Liaise with Credit teams for approvals and query resolution
  • - Ensure timely movement of files across approval stages
• Disbursement & Execution
  • - Coordinate with Operations for timely disbursement of loans
  • - Ensure all pre-disbursement conditions are met
  • - Track case status and resolve delays
• Business Support & Sourcing (Limited)
  • - Support sourcing through dealer references and existing relationships
  • - Assist State Head / ASM in deal origination and closure
  • - Generate leads through local market connect and referrals
• Portfolio Management & Follow-ups
  • - Track customer repayment behavior and early delinquency signals
  • - Follow up with customers for timely repayments
  • - Coordinate with Collections teams for overdue cases
• Utilization & Customer Engagement
  • - Drive repeat transactions and utilization of existing relationships
  • - Ensure continuous engagement with active customers and dealers
  • - Identify opportunities for cross-sell / additional funding
• MIS & Reporting
  • - Maintain data on cases handled, disbursements, and pipeline
  • - Update internal systems and provide regular status updates
  • - Ensure accuracy of reporting
• Compliance & Process Adherence
  • - Ensure adherence to internal policies, KYC norms, and documentation standards
  • - Maintain audit-ready documentation
  • - Support audit and compliance checks