Relationship Manager - Business Banking - Affluent-AFFLUENT-Relationship Manager

Kotak Mahindra Bank

Hyderabad

On-site

INR 450,000 - 800,000

Full time

5 days ago

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Job summary

Kotak Mahindra Bank is seeking a Relationship Manager in the Affluent Priority segment of Business Banking to acquire, manage and deepen relationships with HNI clients. This role requires strategic engagement, portfolio management, and cross-selling of banking products.

You will profile clients to identify financial opportunities and align them with Kotak Group solutions. Regular client interactions, reviews, and collaboration with product teams are essential to drive growth and maintain high

Qualifications

Experience in relationship management with HNIs preferred.
Strong profiling and needs-analysis capabilities.
Ability to cross-sell across banking products and services.

Responsibilities

Acquire, manage, and deepen relationships with HNI clients.
Profile clients and match solutions across liabilities, assets and fees.
Conduct regular portfolio reviews and present investment solutions.
Maintain client contact through periodic calls and meetings.
Collaborate with product managers and group companies for integrated solutions.

Skills

Relationship management

Client engagement

Portfolio management

Cross-selling

Profiling of clients

Financial opportunity identification

Solution matching

Client interaction

Portfolio reviews

Query resolution

Customer satisfaction

Retention

Collaboration with product teams

End-to-end banking experience

Sales initiatives

Investment expertise

Personalized banking solutions

Job description

Job Description

Job Responsibilities

Acquire and expand relationships with HNI clients through strategic profiling and personalized engagement.
Generate business across liabilities, assets, and fee-based products to enhance relationship value and revenue.
Formulate and implement sales plans to onboard new HNI customers and grow the client base.
Conduct regular portfolio reviews and present investment solutions tailored to client needs.
Maintain consistent client contact through weekly/monthly calls and meetings.
Resolve client queries within defined turnaround times (TAT) to ensure satisfaction.
Ensure high standards of customer service and adherence to bank policies and regulatory guidelines.
Educate clients on new products and enhancements to deepen banking relationships.
Plan and execute special sales initiatives and client engagement events.
Maintain complete and up-to-date relationship records for all assigned customer accounts.
Collaborate with product managers and group companies to offer integrated financial solutions.
Stay informed about market trends, competitor strategies, and regulatory updates.

Job Description Detail

As a Relationship Manager in the Affluent Priority segment of Business Banking, you will be responsible for acquiring, managing, and deepening relationships with High Net Worth Individuals (HNIs). This role demands a strategic approach to client engagement, portfolio management, and cross-selling of banking products across liabilities, assets, and fee-based services.

You will be expected to conduct in-depth profiling of clients to identify financial opportunities and match them with solutions offered by the Kotak Group. The role involves regular client interactions, portfolio reviews, and proactive resolution of queries to ensure high levels of customer satisfaction and retention. You will also collaborate with product managers and group companies to deliver a seamless banking experience and contribute to business growth through targeted sales initiatives.

This is a high-impact role suited for professionals with strong relationship management skills, investment expertise, and a passion for delivering personalized banking solutions.

Skills