Relationship Manager - Affluent_AFFLUENT_0411_0631_1031828

Kotak Mahindra Bank; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Kotak Mahindra Bank invites an Affluent Relationship Manager to drive high net worth client relationships, develop in-depth client profiling, and match opportunities to Kotak products and solutions.

The role focuses on growing relationships across liabilities, assets and fees, conducting portfolio reviews, delivering strong service, and ensuring compliance with bank policies.

Qualifications

• Demonstrated ability to deliver high-quality customer service using organization and interpersonal skills.
• Fluency in communication and presentable demeanor.
• Strong ownership and decision-making aligned to client requirements.
• Extensive experience in portfolio handling for high-net-worth clients and relationship management.
• Banking/ NBFC exposure with solid portfolio management is preferred.

Responsibilities

• Develops new and existing HNI relationships for priority business by profiling clients and mapping opportunities to Kotak Group products and solutions.
• Generate business actions across liabilities, assets and fees to grow relationship value, revenue and client stickiness.
• Formulate and implement sales plans to acquire new HNI clients and expand the customer base.
• Conduct portfolio reviews and present products as per client requirements.
• Maintain regular client contact through weekly/monthly calls and ensure timely resolution of queries within TAT.

Skills

Customer service

Communication skills

Decision making

Portfolio management

Relationship management

Experience 7-8 years

Education

MBA preferred

Graduation in any stream

Job description

Job Description

Affluent Relationship Manager

• Department: Affluent
• Location:
• Number of Positions:
• Level: Manager (M3) / Sr. Manager (M4)

Responsibilities

1. Develops New and Existing High Net worth (HNI) Customer relationships for priority Business in depth profiling of the clients to identify opportunities and match these opportunities to Products/ solutions provided by Kotak Group.
2. Generate business actions across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness.
3. Formulate and implement the sales plan to acquire new HNI clients and increase the customer base.
4. Use investment expertise to conduct client Portfolio reviews and showcase Products as per client requirements.
5. Ensure client Contactability at all times through regular connect with them in weekly/ monthly calls.
6. Resolves client queries for the managed book within the specified TAT
7. Ensures high levels of customer service orientation and application of bank policy
8. Informs customers of new products or product enhancements to further expand the banking relationship
9. Plans and conducts special sales initiatives and events for prospective and existing clients
10. Maintains complete relationship record for assigned customer accounts
11. Endure adherence to all bank and regulatory Processes at all times.

Job Requirement

1. Aptitude to deliver high quality customer service by using organization & interpersonal skills.
2. NISM/IRDA/AMFI if any can be strongly preferred.
3. Fluent in communication skills, presentable and a quick grasping power.
4. Decision making skills with good sense of ownership-understanding the client requirements
5. Must be having strong expertise in portfolio handling of big HNI customers and in building relationship management.
6. Banking/NBFC will be preferred with good portfolio management.
7. Experience: minimum 7-8 years of experience in relationship and portfolio management.
8. Graduation Qualification in any stream/ MBA preferred