Relationship Manager

IDFC FIRST Bank; Surat; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

IDFC FIRST Bank in Surat is seeking a seasoned Relationship Manager to oversee government banking relationships, enabling growth with government bodies, autonomous institutions, and state departments. You will ensure high-quality client servicing, timely KYC, and risk management while coordinating with Treasury, Risk, Compliance, and Legal teams to hit targets.

The role emphasizes on onboarding government clients, credit assessment per RBI guidance, and leadership in delivering banking solutions

Qualifications

• Graduate in any discipline; MBA in Finance preferred.
• Minimum 8 years of Government Banking experience.
• Fluent in English; strong relationship management and stakeholder skills.

Responsibilities

• Assist onboarding government clients with best-in-class service standards.
• Support business generation within regulatory and risk frameworks.
• Understand client needs and sector dynamics to offer tailored banking solutions.
• Ensure timely and accurate KYC compliance and risk categorization.
• Contribute to acquiring high-value accounts through due diligence.
• Monitor client portfolios and flag early warning signals.
• Conduct credit analysis as per RBI guidelines.
• Collaborate with internal teams (Treasury, Risk, Compliance, Legal) to meet business goals.
• Help execute campaigns to boost customer penetration and revenue.
• Leverage market intelligence to adopt best practices.
• Maintain strong client relationships and resolve service issues.
• Drive customer satisfaction and support treasury business growth.
• Promote a customer-first culture and high service standards.
• Support hiring and retention of top talent within the team.

Skills

Relationship management

Client servicing

Government banking

Credit assessment

Regulatory compliance

Stakeholder management

English proficiency

Strategic thinking

Education

Graduate in any discipline

MBA in Finance (preferred)

Job description

Job Requirements

About the Role As a Relationship Manager in the Government Banking Group, you will be responsible for managing and strengthening relationships with government bodies, autonomous institutions, and state departments. You will support business growth, ensure high-quality client servicing, and contribute to expanding the bank’s footprint in the government banking space while adhering to regulatory and risk guidelines

Key Responsibilities

Primary Responsibilities

• Assist in onboarding government clients with best-in-class service standards.
• Support business generation within regulatory and risk frameworks.
• Understand client needs and sector dynamics to offer tailored banking solutions.
• Ensure timely and accurate KYC compliance and risk categorization.
• Contribute to acquiring high-value accounts through due diligence.
• Monitor client portfolios and flag early warning signals.
• Conduct credit analysis as per RBI guidelines.
• Collaborate with internal teams (Treasury, Risk, Compliance, Legal) to meet business goals.

• Help execute campaigns to boost customer penetration and revenue.
• Leverage market intelligence to adopt best practices.
• Maintain strong client relationships and resolve service issues.
• Drive customer satisfaction and support treasury business growth.
• Promote a customer-first culture and high service standards.
• Support hiring and retention of top talent within the team.

What We Are Looking For

Education

• Graduate in any discipline
• MBA in Finance (preferred)

Experience

• Minimum 8 years of relevant experience in Government Banking

Skills and Attributes

• Strong relationship management and client servicing skills
• Understanding of government and institutional banking
• Analytical mindset with credit assessment capabilities
• Ability to work within regulatory and risk frameworks
• Fluent in English with effective collaboration and stakeholder management skills
• Strategic thinking and customer-centric approach