Associate Relationship Manager

IDFC FIRST Bank

Pune District

On-site

INR 700,000 - 1,000,000

Full time

14 days+

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Job summary

A leading financial institution in Pune is seeking an Associate Relationship Manager to cultivate relationships with government bodies and ensure compliance with banking regulations. The ideal candidate will have 5+ years of relevant experience and a strong ability to meet customer needs while adhering to strict guidelines. This full-time role in sales and business development requires an MBA in Finance and a commitment to excellence in customer service.

Qualifications

Minimum 5 years of relevant experience in Government Banking.
Strong understanding of sales and banking operations.
Ability to structure solutions for customer satisfaction.

Responsibilities

Develop deep relationships with clients including government bodies.
Ensure compliance with KYC and AML requirements.
Monitor portfolio and maintain regular client touchpoints.

Skills

Customer relationship management

Sales strategies

KYC and AML compliance

Education

Graduate - Any

Post Graduate – MBA Finance

Job description

Job Title

Associate Relationship Manager

Business Unit

Government Banking Group

Function

Government Banking Group

Role Purpose

The role entails helping build deep relationships with clients including government bodies, quasi-judicial authorities, autonomous bodies, State Departments, etc in order to maximize profitability and meet targets while minimizing risk and ensuring strict adherence to guidelines. The role is responsible for increasing volume of sales by interacting with customers in order to develop and retain business and to provide a range of general banking services to customers in order to address their queries and process their requests, in line with the bank’s customer service, policies and operational quality standards.

Responsibilities

Help ensure seamless customer onboarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice
Understand customer requirements and help structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies
Follow all relevant departmental and bank-wide policies, processes, procedures and instructions including accurate and timely Know Your Customer (KYC) and Anti Money Laundering (AML) requirements, ensuring compliance and risk categorization
The role bearer is responsible to help with customer acquisition of high value, high ticket size accounts after due diligence
Deliver, consistently, high levels of customer service and deal with customer queries effectively, initiating transactions where possible and escalating complex ones to the appropriate channel, in order to maintain a high degree of customer satisfaction in line with the bank's service quality standards.
Ensure flawless execution of client relationship transactions maintaining appropriate records and responding to customer requests and queries without delay
Monitor portfolio and flag early warning signals while maintaining a constant touchpoint with the clients
Gather and leverage market intelligence to incorporate best practices
Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals
Develop competitor awareness to assess the extent to which the bank's products and services are competitive and achieve market coverage
Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business
Ensure adequate filing and record keeping of client queries in order to ensure availability for any future reference