Relationship Manager

World Vision Vivaan; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

World Vision Vivaan seeks a proactive Broking Channel Relationship Manager to build and maintain strong broker relationships. You will support brokers in selling insurance products, explain features and updates, and help resolve customer issues to ensure smooth policy processing.

You will conduct broker trainings, monitor sales performance, and coordinate with underwriting and claims teams to deliver excellent service. Ambitious, customer-focused professionals are welcome.

Qualifications

• Excellent communication and relationship-building skills.
• Sales and negotiation abilities.
• Problem-solving capability.
• Knowledge of insurance products and regulations.

Responsibilities

• Building and maintaining strong relationships with brokers.
• Supporting brokers in selling the company’s insurance products.
• Explaining product features, policy updates, and guidelines to brokers.
• Helping brokers resolve customer issues and process policies smoothly.
• Conducting training sessions for brokers on new products and sales techniques.
• Monitoring brokers’ sales performance and helping them achieve targets.
• Coordinating with underwriting, claims, and operations to ensure good service.
• Identifying new broker partners to expand the company’s business.

Skills

Communication

Relationship-building

Sales & negotiation

Problem-solving

Teamwork

Job description

The Profile of Broking Channel Relationship Management in an insurance company is:

• Building and maintaining strong relationships with insurance brokers.


• Supporting brokers in selling the company's insurance products.


• Explaining product features, policy updates, and company guidelines to brokers.


• Helping brokers resolve customer issues and process policies smoothly.


• Conducting training sessions for brokers on new products and sales techniques.


• Monitoring brokers' sales performance and helping them achieve targets.


• Coordinating with underwriting, claims, and operations teams to ensure good service.


• Identifying new broker partners to expand the company's business.


• Ensuring all broker activities comply with insurance regulations and company policies.

Key skills required:

• Excellent communication and relationship-building skills


• Sales and negotiation skills


• Problem-solving ability


• Knowledge of insurance products and regulations


• Teamwork and customer service orientation

This role is important because brokers bring business from many clients, and maintaining a good relationship with them helps the insurance company grow its business.