Relationship Manager

AlterAI; Chennai District; Hybrid; INR 900,000 - 1,200,000; Full time

Job summary

Alter AI is building AI-enabled delivery for GaaS. We seek a Client Success Manager who will own client relationships through the alterai.os portal, ensuring onboarding, billing conversations, and clear delivery context.

This role is full-time and remote-friendly, with Chennai as home base in India. You will translate client needs for the product engine, stay aligned with Product Managers on scope and timelines, and escalate when human judgement is needed.

Qualifications

• 2+ years in client success, account management, or B2B relationship roles.
• Experience with SaaS or software services; prefer dealing with opaque delivery.
• Strong, empathetic communication with clients directly.

Responsibilities

• Be the primary point of contact for clients through alterai.os client portal
• Own onboarding, check-ins, billing conversations, and escalation paths
• Capture client needs in language the product team and engine can act on
• Stay synced with Product Managers so scope, timeline, and expectations stay honest
• Translate client feedback into clear context for delivery — not ticket routing
• Escalate when human judgement is needed — agents propose, humans approve

Skills

Client success experience

Clear communication

SaaS experience

Account management

Tools

CRM systems

Client portal

Project visibility tools

Job description

Own the client relationship through the alterai.os portal — real conversations, real accountability, backed by our agentic delivery engine.

About this role

Tired of SaaS companies where humans still deliver behind the curtain and you never face the client? At Alter AI, relationship managers are the person clients know, trust, and hear from — backed by alterai.os, not a black-box delivery team.

You talk to clients through the client portal — status, billing, messaging, scope. Product Managers work through the engine. You stay aligned so client context never gets lost between relationship and build.

This is a full-time role, remote-friendly, with Chennai as our home base. We are early-stage, the engine is live, and complex apps are already shipping.

What you will do

• Be the primary point of contact for clients through the alterai.os client portal
• Own onboarding, check-ins, billing conversations, and escalation paths
• Capture client needs in language the product team and engine can act on
• Stay synced with Product Managers so scope, timeline, and expectations stay honest
• Translate client feedback into clear context for delivery — not ticket routing
• Escalate when human judgement is needed — agents propose, humans approve

What we are looking for

• 2+ years in client success, account management, or B2B relationship roles
• Experience with SaaS or software services — ideally frustration with opaque delivery
• Clear, empathetic communication — you enjoy talking to clients directly
• Comfort in a fast-moving company where the product model itself is evolving
• Ability to manage multiple accounts without losing context or trust

Nice to have

• Experience with client portals, CRMs, or project visibility tools
• Background in software services, dev agencies, or GaaS / AI products
• Chennai or India timezone overlap for team sync

Why Alter AI

• Work on cutting-edge AI agent systems transforming how businesses operate
• Remote-friendly with trust over micromanagement
• Direct impact on how client delivery works in the GaaS era
• Small team — your voice shapes process, not just slides

Tell us about your experience and why you want to build the future of GaaS with us.